In the Contact’s module there is a “Sync to Outlook” checkbox, but I’m unsure the purpose. It doesn’t seem to be bringing the contact’s information to Outlook… even though I have the Outlook Plugin installed.
Please advise how we use this checkbox.
In the Contact’s module there is a “Sync to Outlook” checkbox, but I’m unsure the purpose. It doesn’t seem to be bringing the contact’s information to Outlook… even though I have the Outlook Plugin installed.
Please advise how we use this checkbox.
Hi sieberta,
The ‘Sync to Outlook’ check box looks like a field left over from SugarCRM Pro. This would be used in conjunction with their Outlook Plug-in. We do have an Outlook plug-in available on the extensions directory, but this only handles syncing/archiving to SuiteCRM, not both ways.
Kind Regards,
Will.
Will,
My understanding was that this plugin only handles email sync/archive - not contacts - can you comment?
You are correct Michael, but the Phase 2 plug-in currently in Beta syncs calendar and contacts.
Thanks,
Will.
To install plugin:
Log in to your Zoho CRM account.
Click Setup > Apps & Add-ons > Other Apps > Plug-in for Microsoft Outlook.
In the Outlook Plug-in page, select the Microsoft Outlook version from the drop-down list.
You can check the the version for Microsoft Outlook in your system.
Click Download to get the installation file.
Run the ZohoCRM_Plugin_for_Microsoft_Outlook.exe file.
In the Welcome to the Installation Wizard dialog, click Next.
In the License Agreement dialog box, read the license agreement and click Yes to accept the license agreement.
In the Choose Destination Location dialog box, browse the directory and click Next.
The installation will take a few seconds.
Hi Will,
Are there plans to make the sync work both ways - i.e. so emails sent through the CRM will archive down in to the users ‘Sent’ items in thier Outlook/Exchange account?
Thanks
Daithi