Survey Public URL Error 500

SuiteCRM Forum - English Language SuiteCRM General Discussion
1

Hi Guys,

I have installed SuiteCRM via CPanel installatron. It all works as expected with so far one issue.

If i create a Survey and make it public, When i click follow the link i get an error 500. I have tried in Chrome and Internet explorer with the same results.

https://www.websiteurl.com/index.php?entryPoint=survey&id=d0e0506f-5a73-4870-b0f8-5d0b8919b7be

I have checked the log in debug mode and no errors are listed.

Does anyone have experience of this issue and know how to fix it ?

Many thanks

Chris

2

Did you check also your web server log? This is the one defined in your php.ini.

A 500 error is a server crash, there should be a message from PHP saying what went wrong…

3

I didn’t check the server log. But i gather that surveys do not work!

I tried the demo account Will/Will with exactly the same issues. To be honest i’m not that bothered about it now.

thanks though!

Cheers

Chris

4

I opened a new issue for this:

https://github.com/salesagility/SuiteCRM/issues/7467

5

anybody found a fix for this issue, i´m trying of use surveys, but is not working wiht a public IP, surveys module works fine if the ip is private, but when i put it on public, get error 500

6

Hi tadhius, welcome.

You should always say what SuiteCMR version you’re running.

Do you have this fix already applied in your system? Does it solve your problem?

https://github.com/salesagility/SuiteCRM/pull/7516/files

It’s part of the latest packages, so you can simply upgrade if you don’t have that yet.