Suitecrm8: Error occurred while fetching metadata

shifang · 28 October 2021 13:51

The installation is complete, but the login error is reported,Who can help me?

clemente.raposo · 29 October 2021 09:50

Hi @shifang,

Welcome to the community and thanks for trying out SuiteCRM 8.

To be able to help we need a bit more info, could you do the following please?:

On .env.local file change the env from prod to qa
The open the network tab on the browser devtools .
Then reload the page.
Check the graphql calls. One of those should have an error on the response.

Could you send that information please?

shifang · 29 October 2021 20:37

Thank you for your help.

On .env.local file only：DATABASE_URL="mysql://********** "
On .env file change the “APP_ENV=qa” from prod to qa
I don’t know if I’m doing it right .
The error message is:

clemente.raposo · 29 October 2021 20:58

Hi @shifang,

Thank you for the input.

Its ok to set it on .env, it contains the defaults

The tab you are showing is the console tab should be a network tab with several requests. One of those requests should contain an error entry on the response. Could you try to find that and send it please?

noclip · 20 November 2021 11:30

clemente.raposo · 23 November 2021 14:39

Hi @noclip,

Welcome to the community and thanks for trying out SuiteCRM 8 RC.

Apologies for the delay in replying.

As a quick try, could you try re-setting permissions and ownership please? I’ve seen similar issues when the user and group are different.

But also to help debug the issue, could you got to the .env file and change the APP_ENV=dev to APP_ENV=qa.

Then:

refresh the browser
open the network tab and clear it
re-do the steps to replicate the issue
go to the network tab and search on the graphql calls for the one that has an errors entry on the response.

Another thing you can also check is: logs/prod/prod.log

peterjason · 24 November 2021 07:20

I face the same problem with cyberpanel (openlitespeed) host.

clemente.raposo · 24 November 2021 11:13

Hi @peterjason,

Welcome to the community! and thanks for trying out SuiteCRM 8.

Could you try the steps on the post above, please?

checking permissions
then checking the logs and also the network tab

snorberg · 1 May 2022 03:41

im getting the same error after upgrading to 8.1.0 from 8.0.1

I checked browser network and get:

{type: "https://tools.ietf.org/html/rfc2616#section-10", title: "An error occurred",…}
detail: "Format \"php\" is not supported"
title: "An error occurred"
type: "https://tools.ietf.org/html/rfc2616#section-10"

vijay1992 · 2 May 2022 10:54

@snorberg
Can you please confirm your PHP versions?
Check:-

snorberg · 3 May 2022 02:18

PHP 8.0.17 (cli) (built: Apr 4 2022 20:18:00) ( NTS )
Copyright (c) The PHP Group
Zend Engine v4.0.17, Copyright (c) Zend Technologies
with Zend OPcache v8.0.17, Copyright (c), by Zend Technologies

ricardocarrera2 · 8 June 2022 19:23

This happened to me with PHP8.1 configured on the hosting. I changed to php8.0 and admin works again.

pgr · 9 June 2022 08:22

I guess that is to be expected… PHP 8.1 is not supported yet:

ricardocarrera2 · 29 July 2022 22:11

Thank you very much. SO sorry, didn’t read that. I just used php8.0 and everything works fine. Thanks

raul · 2 November 2022 16:27

I have a similar issue.
Fresh installation of the latest 8.2 version, for Developers, without any change (default language as well).
If I try to open for instance “Quotes”, it works fine. If I click on “accounts”, i get “Error occurred while fetching metadata”.

Do you have any idea of what I should check or change, to find the issue?

Versions seems to be fine:

     _                      _                 ____ _     ___
    / \   _ __   __ _ _   _| | __ _ _ __     / ___| |   |_ _|
   / △ \ | '_ \ / _` | | | | |/ _` | '__|   | |   | |    | |
  / ___ \| | | | (_| | |_| | | (_| | |      | |___| |___ | |
 /_/   \_\_| |_|\__, |\__,_|_|\__,_|_|       \____|_____|___|
                |___/

Angular CLI: 12.1.0
Node: 14.15.1
Package Manager: yarn 1.22.19
OS: linux x64

Angular: 12.1.0
... animations, cli, common, compiler, compiler-cli, core, forms
... language-service, localize, platform-browser
... platform-browser-dynamic, router

Package                         Version

---------------------------------------------------------

@angular-devkit/architect       0.1202.6
@angular-devkit/build-angular   12.2.6
@angular-devkit/core            12.1.0
@angular-devkit/schematics      12.1.0
@angular/cdk                    11.2.13
@schematics/angular             12.1.0
ng-packagr                      12.2.1
rxjs                            6.6.7
typescript                      4.3.5
webpack                         5.53.0

Thank you

pgr · 2 November 2022 22:33

Well, what is your PHP version?

raul · 3 November 2022 08:21

Right, sorry, I forgot this piece of information: it’s 8.0.25, so it should be fine

/var/www/html/suitecrm$ php -v

PHP 8.0.25 (cli) (built: Oct 28 2022 18:03:14) ( NTS )
Copyright (c) The PHP Group
Zend Engine v4.0.25, Copyright (c) Zend Technologies
    with Zend OPcache v8.0.25, Copyright (c), by Zend Technologies

pgr · 3 November 2022 08:56

That’s the CLI version, you should check the web server version from Admin / Diagnostics / phpinfo, they’re not necessarily the same.

raul · 3 November 2022 09:01

Thank you. From the diagnostic I get 8.0.25 as well:

pgr · 3 November 2022 11:55

Ok, what about the logs, do you find anything relevant in suitecrm.log or php_errors.log?