I’m encountering an issue while installing SuiteCRM 8.8, where it constantly prompts: Cannot create writable dir cache/upload/import, resulting in installation failure. Does anyone know the reason?
My server system is: Ubuntu 22.04.4 LTS (Jammy Jellyfish) x86_64(Py3.7.8)
The server panel is: BT Linux panel 9.5.0
Server environment:
Apache 2.4.62
MySQL 5.7.43
PHP 8.2.27
I am getting the same error in the install.log every time i install v.8.8.1. I get it when the install is failing with status errors on the screen AND when the install is successful.
I have assumed the possibility of non-recursive folder/dir creation and tried an install with pre-created cache/upload folder with permission set. The result was the same, same error in the log. About to do another install with pre-created cache/upload/import to see if this changes anything. Was testing on CentOS with whm and cpanel (Hostgator) and now on brand new dedicated server running Ubuntu 24 with clean and minimal install. (same behavior with this error).
Does anyone know if this is a ghost error from legacy version? Should it be ignored? what is the impact to the installation/functionality of the instance?
I have done some more digging and found the issue:
However, I’ve got multiple systems running in production, all with this FATAL error in the install log.
If the installation isn’t working, it might just not be because of this FATAL error (alone).
Good to know. I have also ran the last test with pre-creating the folders cache/upload/import and setting proper permissions and ownership prior to GUI install. RESULT: same error in the log and Successful installation completion message.
