SuiteCRM Version 7.8.2 on fastcomet and php 5.6

💬 General Discussion
1

Hi, today I installed suitecrm Version 7.8.2 on php 5.6 and fastcomet shared hosting with 6gb ram.

  1. CREATE USER
    And it look to be all right, but then when I go to create new users, then it don’t save. Obvisously I saved all the obligatory fields and I don’t receive errors.
    the PHP version should be ok, because I am using php 5.6 and from this table it looks ot be all right about it:
    https://suitecrm.com/wiki/index.php/Compatibility_Matrix
    Attached you cna find a screenshot of my screen, while trying to create a new user:
    SUITECRM/index.php?module=Users&action=EditView&return_module=Users&return_action=DetailView
    Or maybe the trouble come from some missing installation requirements?
    Checkign here: https://suitecrm.com/wiki/index.php/Installation
    To me it looks that something is missing:
    ZLIB Compression Module
    PCRE Library
    cURL Module
    Upload File Size
    Sprite Support

  2. ADD NEW LEAD
    Also when I click to create a new LEAD, I receive something like a blank page:
    SUITECRM/index.php?module=Leads&action=EditView&return_module=Leads&return_action=DetailView

  3. IMPORT OF LEADS
    Also when trying to import (from a normal CSV file and when there are mapping fields errors then it show them well) 468 LEADS, then it import only 2 leads and it give this error:

Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request POST /clientis/index.php.
Reason: Error reading from remote server

Any suggestions?

2

Hello Matteo,

Thank you for using FastComet hosting services.

I just saw the issue you have experienced and we can help you with that. All you have to do is submit a ticket in your client area, so we can investigate what is causing the timeout. You can do that from your client area -> Support Tickets -> Submit a ticket -> General Support category. You can also include the screen shots too.

I will be looking forward to hearing back from you.

Best regards,

FastComet Customer Success team

3

Hi, welcome to the forums.

When basic functionality doesn’t work at all the first thing to try is to check your permissions, or to reset them to the values suggested on the installation guide.

Then if you need to get more specific you can search your logs (suitecrm.log and php_errors.log) for FATAL or ERROR messages.

4

The problem was coming from the php version. With php 5.6 I was having all the above problems, instead with php 5.4 is all right.
I just have this problem trying to send the email trough smtp.mailgun.org :
Error:SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

Need to patch it now.

5

It would have been better, imho, to keep the PHP version but try and figure out the root cause of the problem, and solve it. There are tons of people out there running PHP 5.6 with no problems.

There are good reasons to keep PHP upgraded (even to go with 7.0, much safer and faster), instead of going back to a version that was removed from supported versions (for some reason I don’t know, but I’d say it’s a specific problem somewhere).

6

I would suggest to the suitecrm team to add a compatibility check while installing and from the admin area, to check quickly the php.ini configuration and other php modules, like vtiger and yetiforce are doing, example:
https://yetiforce.com/images/articles/administrator/install_crm_step_3_yetiforce.png

7

That exists already, I’m not sure how accurate it is, but… I know there are some checks on PHP version and the installer tells you when some modules are missing…

8

Yes, good, but many people like me are installing using softaculous or similars, so for them the situatin is harder to keep under control if some values are outside the perfect optimization.