SuiteCRM throwing 502 bad gateway

Both prod (http : // suitecrm .vahan. co/) and stage instances of suiteCRM (https :// stg. suitecrm. vahan. co/) are throwing 502 bad gateway error . We have tried hard rebooting , but the issue still persist . Following network call is failing :
Request URL: https://suitecrm.vahan.co/
Request Method: GET
Status Code: 502 Bad Gateway
Remote Address: 65.2.34.18:443
Referrer Policy: strict-origin-when-cross-origin .

This has blocked all our operations .
Priority : High

Hi and welcome,
some questions to narrow down the problem:

  • both systems were already working before?
    • if so, what has been changed? e.g.:
      • OS updates
      • mysql/webserver updates
      • changed component settings (e.g. vhosts, my.cnf etc.)
      • altered/new Suite-code
  • are other php-applications working, can you for example open an info.php-page (simply outputting phpinfo();)?
  • have you reviewed all the logs (suitecrm.log, webserver/PHP log)?

Last but not least: can you also provide us the version numbers of your PHP-, MySQL- and SuiteCRM-installations?

  1. both systems were already working before?
  • Yes they were working fine through the day and suddenly in mid noon both started giving 502 Bad Gateway .
  1. if so, what has been changed? e.g.:

    • OS updates : Nothing updated
    • mysql/webserver updates : Nothing updated
    • changed component settings (e.g. vhosts, my.cnf etc.) : Not changed
    • altered/new Suite-code : Had implemented a new call logic hook , but that has been working fine for past one month.
  2. have you reviewed all the logs (suitecrm.log, webserver/PHP log)?
    Yes have reviewed suitecrm.log (no logs mentioned for today’s date) .
    No error in php log
    Last fatal logs are in log files for date 26 July ( failure happened on 27th July)
    Mon Jul 26 15:30:57 2021 [31626][1][FATAL] Job 4ade3041-ba6c-706e-e04d-60fe9fbb4910 (opp) failed in CRON run

Mon Jul 26 15:30:57 2021 [31626][1][FATAL] #0 /bitnami/suitecrm/include/SugarQueue/SugarCronJobs.php(172): SugarCronJobs->jobFailed(Object(SchedulersJob))
#1 [internal function]: SugarCronJobs->unexpectedExit()
#2 {main}

  1. Last but not least: can you also provide us the version numbers of your PHP-, MySQL- and SuiteCRM-installations?
    suiteCRM - 7.11.15
    MySQL - “windowsPath”: “%ProgramFiles%\MySQL\MySQL Server 8.0\bin\mysqld.exe”
    PHP - 7.3.5

The issue has been resolved.

Hi,
nice to hear! Could you share with us what was wrong and how you fixed it? Others might be interested too :slight_smile:

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