I have a problem for which I would really appreciate your help.
I have a SuiteCRM 7.0.1 installation (previously successfully upgraded from a Sugar CE 6.5.14) on a virtual Ubuntu 12.04 machine.
Today I tried to migrate this instance to an other server (again Ubuntu 12.04 but with Plesk 11.5). I copied the files through ftp, created the database and database user with the same name and password and imported the database.
I expected it to just work but instead, I got this error:
āSugar CRM 6.5.16 Files May Only Be Used With A Sugar CRM 6.5.16 Databaseā
The same files with the same database work normally on the source server. Any ideas?
Actually I created the new database and database user using the connection info from config.php .
Even though, I double checked that it is correct by connecting to my database through command line using the connection info from config.php .
I did some tests then. 1) I changed the password inside config.php and intentionally used a wrong password. This time there was a different error:
[quote]āCould not connect to the database. Please refer to sugarcrm.log for details.ā[/quote] This shows that probably the initial error message
(āSugar CRM 6.5.16 Files May Only Be Used With A Sugar CRM 6.5.16 Databaseā) doesnāt have to do with wrong database credentials
2) I went to the initial SuiteCRM instance (the one that works normally on the virtual server-before migration) and inserted the ip of the new-migrated database instead of ālocalhostā in the next line
'db_host_name' => 'localhost',
. [color=#999999]I also corrected the password line again.[/color] This time I got the same error
So, it looks like something is wrong in my migrated database but I cannot find what. I imported the database using phpmyadmin and confirmed that the number of the tables is exactly the same.
Here are the mysql server version numbers: Source Server mysql version: 5.5.35-0ubuntu0.12.04.1 (Ubuntu) Destination Server mysql version: 5.5.34-0ubuntu0.12.04.1 (Ubuntu)