'SuiteCRM is not installed' in working SuiteCRM installation

gp_lnuff · 29 April 2024 10:15

SuiteCRM version: 7.14.3
PHP version: 8.2.17

Good afternoon,

We have a working suiteCRM installation. That is, it’s being used and records can be created, deleted, modified, etc.
A while ago we set up Elastic Search for our installation. However, the scheduler task wouldn’t work.
We eventually found that the scheduler job to index records for ES could be done with the command

/var/www/html/crm/vendor/bin/robo elastic:index 0

This has been working fine until now. The only relevant occurence we can report is a power outage around yesterday. Performing the command now yields a fatal error:

/var/www/html/crm/vendor/bin/robo elastic:index 0

Fatal error: Uncaught Exception: SuiteCRM is not installed. Entry point needs an installed SuiteCRM, please install first. in /var/www/html/crm/include/entryPoint.php:59
Stack trace:
#0 /var/www/html/crm/lib/Robo/Traits/CliRunnerTrait.php(72): require_once()
#1 /var/www/html/crm/lib/Robo/Plugin/Commands/ApiCommands.php(83): SuiteCRM\Robo\Plugin\Commands\ApiCommands->bootstrap()
#2 [internal function]: SuiteCRM\Robo\Plugin\Commands\ApiCommands->__construct()
#3 /var/www/html/crm/vendor/league/container/src/Definition/Definition.php(212): ReflectionClass->newInstanceArgs()
#4 /var/www/html/crm/vendor/league/container/src/Definition/Definition.php(175): League\Container\Definition\Definition->resolveClass()
#5 /var/www/html/crm/vendor/league/container/src/Definition/Definition.php(154): League\Container\Definition\Definition->resolveNew()
#6 /var/www/html/crm/vendor/league/container/src/Definition/DefinitionAggregate.php(79): League\Container\Definition\Definition->resolve()
#7 /var/www/html/crm/vendor/league/container/src/Container.php(161): League\Container\Definition\DefinitionAggregate->resolve()
#8 /var/www/html/crm/vendor/league/container/src/Container.php(111): League\Container\Container->resolve()
#9 /var/www/html/crm/vendor/consolidation/robo/src/Runner.php(384): League\Container\Container->get()
#10 /var/www/html/crm/vendor/consolidation/robo/src/Runner.php(346): Robo\Runner->instantiateCommandClass()
#11 /var/www/html/crm/vendor/consolidation/robo/src/Runner.php(319): Robo\Runner->registerCommandClass()
#12 /var/www/html/crm/vendor/consolidation/robo/src/Runner.php(279): Robo\Runner->registerCommandClasses()
#13 /var/www/html/crm/vendor/consolidation/robo/src/Runner.php(158): Robo\Runner->run()
#14 /var/www/html/crm/vendor/consolidation/robo/robo(49): Robo\Runner->execute()
#15 /var/www/html/crm/vendor/bin/robo(119): include('...')
#16 {main}
  thrown in /var/www/html/crm/include/entryPoint.php on line 59

We are at a complete loss as to why suiteCRM would stop identifying itself as installed.
The installation is otherwise working.
We weren’t able to find anyone else with a similar issue.
Any help would be greatly appreciated.

We have tried repairing the installation but that didn’t change the outcome.

Of course, we will be available to provide any more necessary information.

chris001 · 29 April 2024 15:37

From looking at the application code, that error comes when your config.php file is missing, it maybe got damaged when your server experienced that power outage. Check that.

If its missing, can you restore that one file from a backup? It’s unique to your installation.

github.com

salesagility/SuiteCRM/blob/873557561b8fbed15d586a0d9217037a0b96820c/include/entryPoint.php#L57


      
          set_include_path(
              __DIR__.'/..'.PATH_SEPARATOR.
              get_include_path()
          );
          
          if (!defined('PHP_VERSION_ID')) {
              $version_array = explode('.', phpversion());
              define('PHP_VERSION_ID', ($version_array[0] * 10000 + $version_array[1] * 100 + $version_array[2]));
          }
          
          if (empty($GLOBALS['installing']) && !file_exists('config.php')) {
              header('Location: install.php');
              throw new Exception('SuiteCRM is not installed. Entry point needs an installed SuiteCRM, please install first.');
          }
          
          $BASE_DIR = realpath(dirname(__DIR__));
          $autoloader = $BASE_DIR.'/vendor/autoload.php';
          if (file_exists($autoloader)) {
              require_once $autoloader;
          } else {
              die('Composer autoloader not found. please run "composer install"');

gp_lnuff · 29 April 2024 16:00

Restoring config.php from a backup prior to the outage fixed the issue. Thanks for the insight