SuiteCRM - Integration with Nextiva phone system

👨‍💻 Development Help
1

Hi,

I am looking for a little bit of advice on integrating SuiteCRM with our Nextiva phone system. I am new to the SuiteCRM world and this is a huge piece to our platform puzzle. I wondered if there is a Nextiva API that we can integrate with from SuiteCRM and what amount of complexity will be involved integrating between the two? We are looking to build out a few key features:

i) Screen pop: display a custome record from SuiteCRM based on the incoming number
ii) Capture key call metrics (duration of call etc).
iii) Kick off a Case Management ‘create case’ process upon completion of the call

We are also looking to include email tracking functionality, again with the potential of kicking off a customer task based on the subject or content of the email.

Any help and feedback much appreciated.

Best,

Chris

2

I had a quick search on google and found this:
https://www.tenfold.com/integrations/sugarcrm/nextiva

that was built for SugarCRM but as Suite was build on that it should still work.
Not sure if this would meet all your requirements but i would have a look at that