Hi,
I am looking for a little bit of advice on integrating SuiteCRM with our Nextiva phone system. I am new to the SuiteCRM world and this is a huge piece to our platform puzzle. I wondered if there is a Nextiva API that we can integrate with from SuiteCRM and what amount of complexity will be involved integrating between the two? We are looking to build out a few key features:
i) Screen pop: display a custome record from SuiteCRM based on the incoming number
ii) Capture key call metrics (duration of call etc).
iii) Kick off a Case Management βcreate caseβ process upon completion of the call
We are also looking to include email tracking functionality, again with the potential of kicking off a customer task based on the subject or content of the email.
Any help and feedback much appreciated.
Best,
Chris