SuiteCRM Installation Problem on Ubuntu22.04

📦 Install & Upgrade Help
1

I get this error on installing Suitecrm on ubuntu22.04

PHP Fatal error: Uncaught Error: Failed opening required ‘custom\include\SugarEmailAddress\SugarEmailAddress.php’ (include_path=‘/var/www/html/crm/test:/var/www/html/crm/test/include/…:.:/usr/share/php’) in /var/www/html/crm/test/install/performSetup.php:211\nStack trace:\n#0 /var/www/html/crm/test/install.php(828): require()\n#1 {main}\n thrown in /var/www/html/crm/test/install/performSetup.php on line 211, referer: http://localhost/crm/test/install.php

php-version: 8.2.21
Mysql: mysql Ver 8.0.37-0ubuntu0.22.04.3
Suitecrm: 7.14.3

This works fine in ubuntu18, but not here.
Any help here would be really appericiated!

2

Looks like permission issue. Could you please set correct permissions?

Set the correct permissions on the SuiteCRM directory (Linux)

sudo chmod -R 755 .
sudo chmod -R 775 cache custom modules themes data upload
sudo chmod 775 config_override.php 2>/dev/null

3

Thanks a lot for your reply, the permisions are set correctly, earlier the issue was with custom\modules\Users\authentication\SugarAuthenticate\FactorAuthFactory.php,if you look here its trying to require_once this file, where in the slash should be custom/modules/Users/authentication/SugarAuthenticate/FactorAuthFactory.php, I changed this manually, just to see if this will solve the problem

foreach ($beanFiles as $bean => $file) {
    error_log('*************openingFile:'.$file.'***************************');
    if ($file == 'custom\\modules\\Users\\authentication\\SugarAuthenticate\\FactorAuthFactory.php'){
        require_once('custom/modules/Users/authentication/SugarAuthenticate/FactorAuthFactory.php');
    } else {
        require_once($file);
    } 
    
}

now I’ve issue with require_once of the SugarEmailAddress.php file

4

Compare your code with this:

SugarEmailAddress.php

5

I’ve this file in custom as well as in core->include

6

Maybe your custom code has an issues:

FactorAuthFactory.php

7

I think the issue is the way its trying to include the file,

error_log('*************openingFile:'.$file.'***************************');
    if ($file == 'custom\\modules\\Users\\authentication\\SugarAuthenticate\\FactorAuthFactory.php'){
        require_once('custom/modules/Users/authentication/SugarAuthenticate/FactorAuthFactory.php');
    } else {
        require_once($file);
    }

why are the \\ not prsed correctly, what changed from Ubuntu18 to Ubuntu22, bcoz the same code base works in ubuntu18, with php7.4

8

Maybe you forgot to install some php module for 8.2 or forgot to enable something in php.ini file

install_required_php_modules

9
10

thank you, tried it still the same error :frowning:

11

Are you installing new SuiteCRM on the system? You could try installing 7.14.4.

12

I have to upgrade my customers system. It was in 7.11.6, In Ubuntu18 I upgraded it to 7.11.23, then to 7.12.8 n then to 7.14.3. I also have to move to ubuntu 22 with php8.2 and mysql 8. So I took the upgraded codebase and tried to install it in ubuntu22 with
php-version: 8.2.21
Mysql: mysql Ver 8.0.37-0ubuntu0.22.04.3
Suitecrm: 7.14.3
And the installation always runs into an error. The one that I mentioned :frowning: I really need some help to move forward

13

Maybe you need to do 7.12.x to 7.13.x first.

upgrades

14

That file giving the original error is a file under custom directory which means it is not a core file.

You should try to figure out who is looking for that file… is it some custom code you have? or is it maybe an add-on?