SuiteCRM installation, but I don't have the graphic theme. Why?

simonelongato · 3 February 2021 05:08

Hi everyone, I’m new to the forum and new to SuiteCRM.
My English is not the best but I try to explain.

I am in the installation phase, but something is wrong.
I downloaded the latest version of SuiteCRM, I uploaded it via ftp to my shared server (subdomain). I went to the /install.php file, ran all the installation steps …
And it would seem to work.

But then when the installation finishes, instead of seeing the classic screen

I actually see the modified login page.
Full left, colors jump, etc.
when i enter the suite then i see it as an html page where all the css style sheets are skipped.

What am I doing wrong?

I state that in the same hosting if I adopt the self-installation solution it works. But the point is that I want to study SuiteCRM well, so I wanted to understand what I’m wrong.

Thanks in advance to anyone who can help me.

I add that I have tried to change the PHP version and file permissions (now they are all 775) and nothing changes.

Thanks again and good evening

p.konetskiy · 3 February 2021 07:37

@simonelongato
Welcome to community!

Check owner of files and directory. Instruction here:

The problem is here only.

simonelongato · 3 February 2021 08:48

Hello @p.konetskiy thanks for the answer!

I followed the instructions and I have a doubt then:

I created the subdomain xxx.domain.ex
here I uploaded the files. Correct? Or do I need to create a “SuiteCrm” sub-folder?

Then surely point 4 I have not done it. Because I have no idea how this can be done …

p.konetskiy · 3 February 2021 09:25

@simonelongato
There is your problem.

Do you use unix or windows server? I can help with unix only.

vijay1992 · 4 February 2021 05:37

Php Installation Guide: https://store.outrightcrm.com/blog/how-to-upgrade-php-7-2-and-use-multiple-php-rendition-on-ubuntu-18-04/
SuiteCRm Installation Guide: https://store.outrightcrm.com/suitecrm-installation/
Hope So it is useful for you…

simonelongato · 4 February 2021 21:31

@p.konetskiy Thanks a lot

Do you use unix or windows server? I can help with unix only.

I use Linux server.
Can you help me?

the rule of number 4 is “Set the correct permissions on the SuiteCRM directory (Linux):”

@vijay1992 Thanks a lot, but i don’t need this url. My SuiteCrm not run in this mode

p.konetskiy · 5 February 2021 08:16

@simonelongato

What does problem? Do you know command Linux and how use Linux terminal?

eboxlab · 7 February 2021 04:23

Hello! I have same issue, Installed on Bluehost, permission checked, theme wont load

p.konetskiy · 8 February 2021 06:17

@eboxlab
Check owner of your web-server and SuiteCRM (config.php). It should coincide.

eboxlab · 9 February 2021 02:51

Thank you! Can you elaborate what should be coincide?

p.konetskiy · 9 February 2021 08:57

This is apache config file:

This is owner SuiteCRM fils. All file should be have this owner and group.

Your OS can use other names for owner and group.

eboxlab · 12 February 2021 04:50

Thank you! I decided to move away from Blueshost and trying to do it on Digital Ocean LAMP droplet
now dealing with following error : ZIP support not found: SuiteCRM needs ZIP support in order to process compressed files

I tried sudo apt-get install php7.0-zip

E: Unable to locate package php7.0-zip
E: Couldn’t find any package by glob ‘php7.0-zip’
E: Couldn’t find any package by regex ‘php7.0-zip’

p.konetskiy · 12 February 2021 09:39

@eboxlab
You should install extension zip for php. May be you needed in the future some other extensions for example IMAP.