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SuiteCRM installation, but I don't have the graphic theme. Why?

Hi everyone, I’m new to the forum and new to SuiteCRM.
My English is not the best but I try to explain.

I am in the installation phase, but something is wrong.
I downloaded the latest version of SuiteCRM, I uploaded it via ftp to my shared server (subdomain). I went to the /install.php file, ran all the installation steps …
And it would seem to work.

But then when the installation finishes, instead of seeing the classic screen

I actually see the modified login page.
Full left, colors jump, etc.
when i enter the suite then i see it as an html page where all the css style sheets are skipped.

What am I doing wrong?

I state that in the same hosting if I adopt the self-installation solution it works. But the point is that I want to study SuiteCRM well, so I wanted to understand what I’m wrong.

Thanks in advance to anyone who can help me.

I add that I have tried to change the PHP version and file permissions (now they are all 775) and nothing changes.

Thanks again and good evening

Welcome to community!

Check owner of files and directory. Instruction here:

The problem is here only.

Hello @p.konetskiy thanks for the answer!

I followed the instructions and I have a doubt then:

I created the subdomain xxx.domain.ex
here I uploaded the files. Correct? Or do I need to create a “SuiteCrm” sub-folder?

Then surely point 4 I have not done it. Because I have no idea how this can be done …

There is your problem.

Do you use unix or windows server? I can help with unix only.

Php Installation Guide:
SuiteCRm Installation Guide:
Hope So it is useful for you…

@p.konetskiy Thanks a lot

Do you use unix or windows server? I can help with unix only.

I use Linux server.
Can you help me?

the rule of number 4 is “Set the correct permissions on the SuiteCRM directory (Linux):”

@vijay1992 Thanks a lot, but i don’t need this url. My SuiteCrm not run in this mode :frowning:


What does problem? Do you know command Linux and how use Linux terminal?

Hello! I have same issue, Installed on Bluehost, permission checked, theme wont load

Check owner of your web-server and SuiteCRM (config.php). It should coincide.

Thank you! Can you elaborate what should be coincide?

This is apache config file:

This is owner SuiteCRM fils. All file should be have this owner and group.

Your OS can use other names for owner and group.

Thank you! I decided to move away from Blueshost and trying to do it on Digital Ocean LAMP droplet
now dealing with following error : ZIP support not found: SuiteCRM needs ZIP support in order to process compressed files

I tried sudo apt-get install php7.0-zip

E: Unable to locate package php7.0-zip
E: Couldn’t find any package by glob ‘php7.0-zip’
E: Couldn’t find any package by regex ‘php7.0-zip’

You should install extension zip for php. May be you needed in the future some other extensions for example IMAP.