SuiteCRM dashbord don't see well

📦 Install & Upgrade Help
1

Hi all , I have a little issue on a new instalation of suit crm8 it look like like there is no theme or something like that. for example if i go to home the items are not properly aligned.
Any one have a similar problem?
thanks in advance.

Screenshot 2024-06-06 1632433

2
  1. Is it latest version, Suite 8.6?
  2. Which operating system and version?
  3. Which PHP version?
  4. Did you install it from command line? If yes, as which user name?
  5. Or did you install with the web installer?
3

Hi Chris001 thanks for your reply.

1 yes 8,6 is the version
2.linux Apache 2.4.59
3. php version 7.4
4 I use web installer.

4

I have installed 7.14.3 and I have the same problem

5

  1. Check the log files for FATAL and ERROR, post them here.

  2. Run the commands to reset the file and directory permissions, where suiteusername is the username your Suite is installed as and running as:

cd /var/www/html   # or the base dir of your Suite install
sudo find . -type d -not -perm 02750 -exec chmod 02750 {} \;
sudo find . -type f -not -perm 0640 -exec chmod 0640 {} \;
sudo find . ! -user suiteusername -exec chown suiteusername:suiteusername {} \;
sudo chmod u=rwx,g=rx ./bin/console   #Suite 8
sudo chmod u=rwx,g=rx ./vendor/bin/*  #Suite 7
  1. Clear the cache:
./bin/console cache:clear
  1. And try to force refresh the page: Ctrl Shift R
6

chris thanks for your responce, The log file I cant find it, and i dont have acces to aterminal to make those changes. I can see the files and their permissions ( they are all on 775) and I can change them but i dont have acces to the terminal because is a shared server, so probably the problem is the manager of the server that is blocking me. I suppose .

7

I found it I have too many Fatals

Wed Jun 5 15:14:03 2024 [4936][1][SECURITY] OutboundEmail::checkSavePermissions - not logged in - skipping check
Wed Jun 5 15:14:03 2024 [4936][1][FATAL] User update error: Temp User is not retrieved at ID 1, boolean given
Wed Jun 5 15:14:03 2024 [4936][1][FATAL] Email address save error
Wed Jun 5 15:14:07 2024 [4936][1][SECURITY] Invalid ext logger_file_ext : ‘’.
Wed Jun 5 15:14:07 2024 [4936][1][SECURITY] Setting logger_file_ext to ‘.log’.
Wed Jun 5 15:14:07 2024 [4936][1][SECURITY] Setting logger_file_name to ‘’.
Wed Jun 5 15:14:07 2024 [4936][1][SECURITY] Log file extension can’t be blank.
Wed Jun 5 15:14:07 2024 [4936][1][SECURITY] Setting logger_file_name to ‘’.
Wed Jun 5 15:14:07 2024 [4936][1][SECURITY] Log file extension can’t be blank.
Wed Jun 5 15:46:55 2024 [21893][1][FATAL] log call at: modules/EmailMan/tpls/config.tpl - styleChecked is not set
Wed Jun 5 15:46:58 2024 [21893][1][FATAL] log call at: modules/EmailMan/tpls/config.tpl - styleChecked is not set
Wed Jun 5 15:58:23 2024 [26869][1][FATAL] log call at: modules/EmailMan/tpls/config.tpl - styleChecked is not set
Wed Jun 5 15:59:31 2024 [27259][1][FATAL] log call at: modules/EmailMan/tpls/config.tpl - styleChecked is not set
Wed Jun 5 16:07:42 2024 [31483][1][FATAL] log call at: modules/EmailMan/tpls/config.tpl - styleChecked is not set
Wed Jun 5 19:27:35 2024 [16310][1][SECURITY] Invalid ext logger_file_ext : ‘’.
Wed Jun 5 19:27:35 2024 [16310][1][SECURITY] Setting logger_file_ext to ‘.log’.
Wed Jun 5 19:27:35 2024 [16310][1][SECURITY] Setting logger_file_name to ‘’.
Wed Jun 5 19:27:35 2024 [16310][1][SECURITY] Log file extension can’t be blank.
Thu Jun 6 18:39:28 2024 [14215][1][FATAL] Email address save error
Thu Jun 6 20:04:10 2024 [16600][1][FATAL] Error: El módulo Usuarios no existe.
Thu Jun 6 20:17:18 2024 [20889][1][FATAL] An Imap error detected: “IMAP open error: Can not authenticate to IMAP server: Empty startup greeting (mail.hilosvahe.com:993)”
Thu Jun 6 20:17:18 2024 [20889][1][FATAL] An Imap error detected: “IMAP open error | debug data”
Thu Jun 6 20:17:18 2024 [20889][1][FATAL] An Imap error detected: “ImapHandler:open: {mail.hilosvahe.com:993/service=imap/notls/novalidate-cert/secure}INBOX”
Thu Jun 6 20:17:18 2024 [20889][1][FATAL] An Imap error detected: “ImapHandler:open: guillermo@hilosvahe.com”
Thu Jun 6 20:17:18 2024 [20889][1][FATAL] An Imap error detected: “ImapHandler:open: password is empty: no”
Thu Jun 6 20:17:18 2024 [20889][1][FATAL] An Imap error detected: “ImapHandler:open: 0”
Thu Jun 6 20:17:18 2024 [20889][1][FATAL] An Imap error detected: "IMAP open error | debug data end "
Thu Jun 6 20:17:18 2024 [20889][1][FATAL] ImapHandler trying to use a non valid resource stream.
Thu Jun 6 20:17:18 2024 [20889][1][FATAL] An Imap error detected: “IMAP open error:Can not authenticate to IMAP server: Empty startup greeting (mail.hilosvahe.com:993)”
Thu Jun 6 20:17:18 2024 [20889][1][FATAL] ImapHandler trying to use a non valid resource stream.
Thu Jun 6 20:17:18 2024 [20889][1][FATAL] ImapHandler trying to use a non valid resource stream.
Thu Jun 6 20:17:18 2024 [20889][1][FATAL] An Imap error detected: “Can not authenticate to IMAP server: Empty startup greeting (mail.hilosvahe.com:993)”
Thu Jun 6 20:18:18 2024 [21237][1][FATAL] An Imap error detected: “IMAP open error: Can not authenticate to IMAP server: Empty startup greeting (mail.hilosvahe.com:993)”
Thu Jun 6 20:18:18 2024 [21237][1][FATAL] An Imap error detected: “IMAP open error | debug data”
Thu Jun 6 20:18:18 2024 [21237][1][FATAL] An Imap error detected: “ImapHandler:open: {mail.hilosvahe.com:993/service=imap/notls/novalidate-cert/secure}INBOX”
Thu Jun 6 20:18:18 2024 [21237][1][FATAL] An Imap error detected: “ImapHandler:open: guillermo@hilosvahe.com”
Thu Jun 6 20:18:18 2024 [21237][1][FATAL] An Imap error detected: “ImapHandler:open: password is empty: no”
Thu Jun 6 20:18:18 2024 [21237][1][FATAL] An Imap error detected: “ImapHandler:open: 0”
Thu Jun 6 20:18:18 2024 [21237][1][FATAL] An Imap error detected: "IMAP open error | debug data end "
Thu Jun 6 20:18:18 2024 [21237][1][FATAL] ImapHandler trying to use a non valid resource stream.
Thu Jun 6 20:18:18 2024 [21237][1][FATAL] An Imap error detected: “IMAP open error:Can not authenticate to IMAP server: Empty startup greeting (mail.hilosvahe.com:993)”
Thu Jun 6 20:18:18 2024 [21237][1][FATAL] ImapHandler trying to use a non valid resource stream.
Thu Jun 6 20:18:18 2024 [21237][1][FATAL] ImapHandler trying to use a non valid resource stream.
Thu Jun 6 20:18:18 2024 [21237][1][FATAL] An Imap error detected: “Can not authenticate to IMAP server: Empty startup greeting (mail.hilosvahe.com:993)”
Thu Jun 6 20:18:22 2024 [21237][1][FATAL] Email address save error
Thu Jun 6 20:43:08 2024 [30125][1][FATAL] Invalid import file name
Thu Jun 6 20:45:54 2024 [31020][1][FATAL] Invalid import file name
Thu Jun 6 20:47:37 2024 [31591][1][FATAL] Invalid import file name

8

@guimer84 you have missed compatibility . your PHP version is not compatible it must be 8.1 or 8.2 please have a look at this matrix for proper functioning .
Compatibility Matrix :: SuiteCRM Documentation