Hi all , I have a little issue on a new instalation of suit crm8 it look like like there is no theme or something like that. for example if i go to home the items are not properly aligned.
Any one have a similar problem?
thanks in advance.
- Is it latest version, Suite 8.6?
- Which operating system and version?
- Which PHP version?
- Did you install it from command line? If yes, as which user name?
- Or did you install with the web installer?
Hi Chris001 thanks for your reply.
1 yes 8,6 is the version
2.linux Apache 2.4.59
3. php version 7.4
4 I use web installer.
I have installed 7.14.3 and I have the same problem
-
Check the log files for FATAL and ERROR, post them here.
-
Run the commands to reset the file and directory permissions, where
suiteusername
is the username your Suite is installed as and running as:
cd /var/www/html # or the base dir of your Suite install
sudo find . -type d -not -perm 02750 -exec chmod 02750 {} \;
sudo find . -type f -not -perm 0640 -exec chmod 0640 {} \;
sudo find . ! -user suiteusername -exec chown suiteusername:suiteusername {} \;
sudo chmod u=rwx,g=rx ./bin/console #Suite 8
sudo chmod u=rwx,g=rx ./vendor/bin/* #Suite 7
- Clear the cache:
./bin/console cache:clear
- And try to force refresh the page:
Ctrl Shift R
chris thanks for your responce, The log file I cant find it, and i dont have acces to aterminal to make those changes. I can see the files and their permissions ( they are all on 775) and I can change them but i dont have acces to the terminal because is a shared server, so probably the problem is the manager of the server that is blocking me. I suppose .
I found it I have too many Fatals
Wed Jun 5 15:14:03 2024 [4936][1][SECURITY] OutboundEmail::checkSavePermissions - not logged in - skipping check
Wed Jun 5 15:14:03 2024 [4936][1][FATAL] User update error: Temp User is not retrieved at ID 1, boolean given
Wed Jun 5 15:14:03 2024 [4936][1][FATAL] Email address save error
Wed Jun 5 15:14:07 2024 [4936][1][SECURITY] Invalid ext logger_file_ext : ‘’.
Wed Jun 5 15:14:07 2024 [4936][1][SECURITY] Setting logger_file_ext to ‘.log’.
Wed Jun 5 15:14:07 2024 [4936][1][SECURITY] Setting logger_file_name to ‘’.
Wed Jun 5 15:14:07 2024 [4936][1][SECURITY] Log file extension can’t be blank.
Wed Jun 5 15:14:07 2024 [4936][1][SECURITY] Setting logger_file_name to ‘’.
Wed Jun 5 15:14:07 2024 [4936][1][SECURITY] Log file extension can’t be blank.
Wed Jun 5 15:46:55 2024 [21893][1][FATAL] log call at: modules/EmailMan/tpls/config.tpl - styleChecked is not set
Wed Jun 5 15:46:58 2024 [21893][1][FATAL] log call at: modules/EmailMan/tpls/config.tpl - styleChecked is not set
Wed Jun 5 15:58:23 2024 [26869][1][FATAL] log call at: modules/EmailMan/tpls/config.tpl - styleChecked is not set
Wed Jun 5 15:59:31 2024 [27259][1][FATAL] log call at: modules/EmailMan/tpls/config.tpl - styleChecked is not set
Wed Jun 5 16:07:42 2024 [31483][1][FATAL] log call at: modules/EmailMan/tpls/config.tpl - styleChecked is not set
Wed Jun 5 19:27:35 2024 [16310][1][SECURITY] Invalid ext logger_file_ext : ‘’.
Wed Jun 5 19:27:35 2024 [16310][1][SECURITY] Setting logger_file_ext to ‘.log’.
Wed Jun 5 19:27:35 2024 [16310][1][SECURITY] Setting logger_file_name to ‘’.
Wed Jun 5 19:27:35 2024 [16310][1][SECURITY] Log file extension can’t be blank.
Thu Jun 6 18:39:28 2024 [14215][1][FATAL] Email address save error
Thu Jun 6 20:04:10 2024 [16600][1][FATAL] Error: El módulo Usuarios no existe.
Thu Jun 6 20:17:18 2024 [20889][1][FATAL] An Imap error detected: “IMAP open error: Can not authenticate to IMAP server: Empty startup greeting (mail.hilosvahe.com:993)”
Thu Jun 6 20:17:18 2024 [20889][1][FATAL] An Imap error detected: “IMAP open error | debug data”
Thu Jun 6 20:17:18 2024 [20889][1][FATAL] An Imap error detected: “ImapHandler:open: {mail.hilosvahe.com:993/service=imap/notls/novalidate-cert/secure}INBOX”
Thu Jun 6 20:17:18 2024 [20889][1][FATAL] An Imap error detected: “ImapHandler:open: guillermo@hilosvahe.com”
Thu Jun 6 20:17:18 2024 [20889][1][FATAL] An Imap error detected: “ImapHandler:open: password is empty: no”
Thu Jun 6 20:17:18 2024 [20889][1][FATAL] An Imap error detected: “ImapHandler:open: 0”
Thu Jun 6 20:17:18 2024 [20889][1][FATAL] An Imap error detected: "IMAP open error | debug data end "
Thu Jun 6 20:17:18 2024 [20889][1][FATAL] ImapHandler trying to use a non valid resource stream.
Thu Jun 6 20:17:18 2024 [20889][1][FATAL] An Imap error detected: “IMAP open error:Can not authenticate to IMAP server: Empty startup greeting (mail.hilosvahe.com:993)”
Thu Jun 6 20:17:18 2024 [20889][1][FATAL] ImapHandler trying to use a non valid resource stream.
Thu Jun 6 20:17:18 2024 [20889][1][FATAL] ImapHandler trying to use a non valid resource stream.
Thu Jun 6 20:17:18 2024 [20889][1][FATAL] An Imap error detected: “Can not authenticate to IMAP server: Empty startup greeting (mail.hilosvahe.com:993)”
Thu Jun 6 20:18:18 2024 [21237][1][FATAL] An Imap error detected: “IMAP open error: Can not authenticate to IMAP server: Empty startup greeting (mail.hilosvahe.com:993)”
Thu Jun 6 20:18:18 2024 [21237][1][FATAL] An Imap error detected: “IMAP open error | debug data”
Thu Jun 6 20:18:18 2024 [21237][1][FATAL] An Imap error detected: “ImapHandler:open: {mail.hilosvahe.com:993/service=imap/notls/novalidate-cert/secure}INBOX”
Thu Jun 6 20:18:18 2024 [21237][1][FATAL] An Imap error detected: “ImapHandler:open: guillermo@hilosvahe.com”
Thu Jun 6 20:18:18 2024 [21237][1][FATAL] An Imap error detected: “ImapHandler:open: password is empty: no”
Thu Jun 6 20:18:18 2024 [21237][1][FATAL] An Imap error detected: “ImapHandler:open: 0”
Thu Jun 6 20:18:18 2024 [21237][1][FATAL] An Imap error detected: "IMAP open error | debug data end "
Thu Jun 6 20:18:18 2024 [21237][1][FATAL] ImapHandler trying to use a non valid resource stream.
Thu Jun 6 20:18:18 2024 [21237][1][FATAL] An Imap error detected: “IMAP open error:Can not authenticate to IMAP server: Empty startup greeting (mail.hilosvahe.com:993)”
Thu Jun 6 20:18:18 2024 [21237][1][FATAL] ImapHandler trying to use a non valid resource stream.
Thu Jun 6 20:18:18 2024 [21237][1][FATAL] ImapHandler trying to use a non valid resource stream.
Thu Jun 6 20:18:18 2024 [21237][1][FATAL] An Imap error detected: “Can not authenticate to IMAP server: Empty startup greeting (mail.hilosvahe.com:993)”
Thu Jun 6 20:18:22 2024 [21237][1][FATAL] Email address save error
Thu Jun 6 20:43:08 2024 [30125][1][FATAL] Invalid import file name
Thu Jun 6 20:45:54 2024 [31020][1][FATAL] Invalid import file name
Thu Jun 6 20:47:37 2024 [31591][1][FATAL] Invalid import file name
@guimer84 you have missed compatibility . your PHP version is not compatible it must be 8.1 or 8.2 please have a look at this matrix for proper functioning .
Compatibility Matrix :: SuiteCRM Documentation