SuiteCRM 8.x - Campaign Issues

I’ve set up a SuiteCRM 8.2 instance on an Ionos cloud server. The basic functions appear to be working normally (setting leads, opportunities, recording calls, reports etc). When I try to set up a marketing campaign, the launch wizard exhibits some glitches. I can get through the “Campaign Header” and “Target List” sections fine. When it gets to the “Templates” section, whichever of the 3 options I choose, when I try to Save it, I get a message that says “Missing required field: Email Template”. It does appear to save the template though as evidenced by the new template in the drop down list.

Similar issues occur when I try to create a Tracker URL. I typically create one called “Unsubscribe” and click the Opt Out link box to produce the standard “index.php?entryPoint=removeme”, but when I click “Create Tracker”, nothing happens. The Panel button won’t work either. The only way I can get out of that sub panel is to x out at the top right. If I do that, it doesn’t create the tracker.

The “Next” button at the top left is also inoperative. If I “Cancel” out at that point, it skips the whole “Marketing” section entirely and goes straight to “Send Email and Summary”, where more problems occur.

The “Select Email Marketing Record” drop down is inoperative. The Campaign Checklist proclaims “No Selected Template!” and a list of problems is in an orange box as follows:

“Marketing record name is empty”
“Marketing inbound email account is not selected”
“Marketing record doesn’t have a start date”
“Sender name is empty”
“Sender address is empty or invalid”

All of these I am assuming reside in the skipped “Marketing” section.

What is happening and how can I fix it? I know this is open source software, but surely it shouldn’t be this glitchy?

Any help appreciated.

Thanks, Lee.

You should probably start with v8.3.1 since it has a lot of fixes. Also, list your php, apache, mariadb versions or whatever you have. It is glitchy but the latest v8.3.1 would be least glitchy. Also, you will be asked for any error or fatal entries in the log and any errors in the php logs.

I too am also having this issue.
I am using version 8.6.2

When I click the Create Tracker Button in the pop-up window for trackers I get this error in the web console:
EmailTemplate.js:79 Uncaught TypeError: window.parent.$ is not a function
at HTMLInputElement.revertValues (EmailTemplate.js:79:368)
at HTMLInputElement.dispatch (sugar_grp1_jquery.js?v=_LvZpozA2fktnP0DyupOFw:2:43064)
at v.handle (sugar_grp1_jquery.js?v=_LvZpozA2fktnP0DyupOFw:2:41048)

As well as failed to load resource errors for tinymce.min.js and imagesloaded.pkgd.min.js

Hopefully there is a solution to this out there.