SuiteCRM 8: HTTP ERROR 500 after installation

Hamza · 4 January 2022 14:28

Did installation on server, everything done smoothly.
But when i tried to access it through host/suitecrm/public,
it’s giving the HTTP ERROR 500 (screenshot attached).

log file:

Tue 04 Jan 2022 02:39:30 AM MST [203287][1][FATAL] User update error: Temp User is not retrieved at ID 1, boolean given
Tue 04 Jan 2022 02:39:30 AM MST [203287][1][FATAL] Email address save error
Tue 04 Jan 2022 02:39:35 AM MST [203287][1][SECURITY] Setting logger_file_name to ‘’.
Tue 04 Jan 2022 02:39:35 AM MST [203287][1][SECURITY] Invalid ext logger_file_ext : ‘’.
Tue 04 Jan 2022 02:39:35 AM MST [203287][1][SECURITY] Setting logger_file_ext to ‘’.
Tue 04 Jan 2022 02:39:35 AM MST [203287][1][SECURITY] Log file extension can’t be blank.
Tue 04 Jan 2022 02:39:35 AM MST [203287][1][SECURITY] Log file extension can’t be blank.
Tue 04 Jan 2022 02:39:35 AM MST [203287][1][SECURITY] Setting logger_file_name to ‘’.
Tue 04 Jan 2022 02:39:35 AM MST [203287][1][SECURITY] Invalid ext logger_file_ext : ‘’.
Tue 04 Jan 2022 02:39:35 AM MST [203287][1][SECURITY] Setting logger_file_ext to ‘’.
Tue 04 Jan 2022 02:39:35 AM MST [203287][1][SECURITY] Log file extension can’t be blank.
Tue 04 Jan 2022 02:39:35 AM MST [203287][1][SECURITY] Log file extension can’t be blank.

Please help, Thanks.

vijay1992 · 5 January 2022 05:19

Hi,
Could you please more info like OS and PHP Version?

Hamza · 5 January 2022 10:27

@vijay1992
ubuntu 20.04
php 8.0

clemente.raposo · 5 January 2022 23:13

Hi @Hamza

Could you try the following please?

Checking / re-setting permissions.
Checking the following logs:
- logs on logs/prod/prod.log
- logs in public/legacy/suitecrm.log
- PHP error logs
If nothing on the above:
- On the file .env change the APP_ENV=prod to APP_ENV=qa
- open the browser devtools
- try again
- Check the network tab for a graphql with an error entry on the response
- This error should have a stack trace.

Note: There have been some users that have reported issues when using php 8. Using php 7.4 could be a good idea also.

Hamza · 7 January 2022 11:48

Thanks @clemente.raposo , installed again suitecrm 8.0, now this time this error appear:

clemente.raposo · 7 January 2022 12:53

Hi @Hamza,

At a first glance the error in the console seems permission issues.

Somethings to check:

Do you have the correct permissions set?
Check what user and group are set on the files, and if they match what apache is expecting
- Note: if the user is different from the group you need more permissions

Espial · 23 July 2022 22:29

Hi man
The same thing happened to me and I fixed it by changing the user permissions on the site directories

But I still have problems that show in the console
can this result lack of nodejs ?
Actually I have it installed but…
I still need to do the comand ‘npm init project’ ?

In my case, is the version 8.1.1