Hi
Iâve come back to give SuiteCRM another try after a few years, but I am having some installation issues. As far as I think the webserver is set up correctly - no errors appear and mod_rewrite is used on other sites on the same server but I cannot get an installation to work properlyâŚand I think it may be to do with the rewrites.
First attempt was to use the installation web page and there are issues with that. Webroot is set up to be the ./public folder under the Suite CRM directory when everything has been unzipped. Following the instructions to the letter, just going to the crm.domain.com page does not work - it results in redirects to crm.domain.com/#/users/login (so some form of redirect is working).
Alternatively going to the domain.com/install.php page does not work properly - it is an âunstyledâ page where the CSS and Javascript donât work. Thus âAcceptâ terms checkbox and language select do not activate the âNExtâ button.
I tried the ./legacy/install.php page and that works - well it is styled properly - and allows me further through. However, the next page fails with database credentials being incorrect. They arenât - I am able to connect through the mysql cli inteface with the same credentials.
I then tried the CLI install route and have got a lot further. THe database is connected and the tables are created and the install finishes with no errors, but when I try and access the site it fails with the user login redirect page which does reports too many redirects.
THis is on CentOS 8 and the SuiteCRM version is 8.0.1.
Thanks @pgr - nothing regarding .htaccess in the forums seems to relate to my problemâŚso I have been doing some more investigating to try and track down the issue.
I have removed the .htaccess in the ./public folder for the moment and have traced the code through the index.php and the various includes.
The code traces through to ./public/legacy/include/entryPoint.php without any trouble. Echoing out variables and the getcwd() value (to check I am where I think I should be) all work as expected. However, on line 62 of entryPoint.php and although I am in the right location, the install.php never runs. I have tried forcing the right path by hardcoding it and install.php is never reached.
I cannot work out why. If I issue an echo on line 61 and exit(); that runs. But if I allow line 62 to run, it never does. I have edited the install.php file and added an echo and exit(); to indicate the file has been reached but it never executes the line. Instead it is picking up a redirect from somewhere, and I donât know where from - it is trying to get to â/#/users/loginâ with a browser âredirect problemâ. As I said .htaccess is disabled and I donât know where this instruction is coming from.
Thanks @shad - I donât have a config.php in the ./legacy folder. I do have config.php files deeper with the folder structure but they all appear to be for specific areas rather than general setup.
config_override.php does not exist anywhere within the code extracted from the zip file.
Also, please check that your session.save_path directory (as defined in the relevant php.ini) is writeable by the web server - login issues sometimes come from this.
This is frustrating. I have checked the logs and nothing is being written. However, I not surprised (for the suitecrm.log) as I donât think the installer is getting far enough through the process. It isnât an issue with trying to log in, it is an issue with the installation process. I cannot get through on the web interface past the include /public/legacy/include/entryPoint.php - that file fails to load at all as the weird redirect happens first, even though .htaccess has been âremovedâ.
I will try the CLI installer again and see if it gets any further.
Thank you for trying out SuiteCRM 8. And sorry for the delay in replying to this thread.
I know there has already been some back and forth on this thread. I donât want to abuse of your patience. But it would help if we could get back to the start.
Some questions to try and understand the problem
Which php version are you using?
You are using apache, right?
When you tried the âweb installerâ did you see this screen?
Hi @clemente.raposo
Thatâs not a problem - thanks for picking up the thread.
PHP v7.3 on Centos 7.9.209 running Apache 2.4.6 and MariaDB 10.4.22 under Webmin/Virtualmin. Server is up to date with all latest patches. All requirements have been met (I believe).
The ./public folder within the SuiteCRM folder structure is the DocumentRoot.
Havenât seen that screen (only in the docs) - if I go to the domain once unzipped and permissions have been set, the page wants to redirect to https://mydomain.com/#/users/login
Trying various things out, I have tried going to https://mydomain.com/install.php but that brings up a simple form based page, that is unstyled and the javascript doesnât work as I can get no further:
As I have said earlier - makes me think that there are some weird redirects in play, but having disabled the .htaccess, I dont know where they are being picked up from.
If I go to htps://mydomain.com/legacy/install.php I get a properly styled form to accept the license etc and can move through to a pre-install check and then the basic initial config screen. These two screens, license page and config page, are not in tabs as in your screenshot, but are two separate pages. Filling in the configuration data results in the database credentials not being acceptableâŚbut I know they are and they do work in the CLI installer.
Giving up on the web interface, I have tried the CLI installer and that runs successfully, all the tables are created in the DB and no errors are reported.
However, when I go to the URL I get the same redirect to ./#/users/login which fails with a âThe page isnât redirecting properlyâ browser error.
Any pointers you may have would be most welcome.
THanks
Simon
Did you delete all the .htaccess files? or are they there at the moment?
Could we try adding those back please?
You should have one in public and one in public/legacy
How does your vhost look like? Something like the following?
The following assumes that your SuiteCRM 8 root folder is /var/www/html
<VirtualHost *:80>
ServerName mydomain.com
DocumentRoot /var/www/html/public
<Directory /var/www/html/public>
Options +Indexes
AllowOverride All
Order Allow,Deny
Allow from All
Require all granted
</Directory>
...
</VirtualHost>
Hi Clemente
I have rerun a complete installation and both .htaccess files are in place.
My httpd conf is:
.
ServerName crm........uk
.
DocumentRoot /home/.../SuiteCRM/public
DirectoryIndex index.html index.htm index.php
<Directory /home/.../SuiteCRM/public
Options +Indexes +IncludesNOEXEC +SymLinksIfOwnerMatch +ExecCGI
allow from all
Order Allow,Deny
AllowOverride All Options=ExecCGI,Includes,IncludesNOEXEC,Indexes,MultiViews,SymLinksIfOwnerMatch
Require all granted
</Directory>
.
.
I have tried the AllowOverride with just âAllâ as well and it makes no difference.
I have also checked the PHP error logs and nothing is written. I have also looked in the suitecrm.log and the following lines may be of interest:
Thu Jan 6 10:59:52 2022 [21092][1][FATAL] User update error: Temp User is not retrieved at ID 1, boolean given
Thu Jan 6 10:59:52 2022 [21092][1][FATAL] Email address save error
The user that I included in the CLI install has been created in the DB and does have an ID of 1.
