SuiteCRM 7.9 Home Screen Blank after one day

I installed SuiteCRM yesterday as an upgrade. I’m hosting it on Amazon Web Services and everything was working ok yesterday… I went to log in today and when I try to go to the home screen for any of the tabs I either encounter a blank screen or it pops up a message like the one I’ve attached.

Like I said… Yesterday the home screen worked. I’ve tried doing a quick repair and that didn’t fix anything. I’m new to this, so I apologize if I’m posting this in the wrong forum.

You should check your logs, there you will find an error corresponding to that on-screen message - this will help us find what went wrong.

Ok, Sorry… Here’s the Log file:

Fri Jun 9 11:41:28 2017 [4864][1][FATAL] ERROR: rmdir_recursive(): argument cache/themes/SuiteR/modules is not a file or a dir.
Fri Jun 9 11:41:28 2017 [4864][1][FATAL] ERROR: rmdir_recursive(): argument cache/themes/Suite7/modules is not a file or a dir.
Fri Jun 9 11:56:36 2017 [3052][-none-][FATAL] SECURITY: User authentication for jesse@xxx.com failed
Fri Jun 9 11:56:36 2017 [3052][-none-][FATAL] FAILED LOGIN:attempts[1] - jesse@xxx.com
Fri Jun 9 12:56:05 2017 [4861][-none-][FATAL] SECURITY: User authentication for j.libecap@xxx.com failed
Fri Jun 9 12:56:05 2017 [4861][-none-][FATAL] FAILED LOGIN:attempts[1] - j.libecap@xxx.com
Sun Jun 11 16:27:57 2017 [4861][eb286e54-72f0-4021-6cc0-593aee4ed53a][FATAL] IP Address mismatch: SESSION IP: 98.102.200.98 CLIENT IP: 24.209.224.227
Sun Jun 11 18:34:11 2017 [3052][eb286e54-72f0-4021-6cc0-593aee4ed53a][FATAL] emails_email_templates_idb for emails_email_templates failed to load

Sun Jun 11 18:35:25 2017 [4882][eb286e54-72f0-4021-6cc0-593aee4ed53a][FATAL] Exception handling in /opt/bitnami/apps/suitecrm/htdocs/include/MVC/Controller/SugarController.php:367
Sun Jun 11 18:35:25 2017 [4882][eb286e54-72f0-4021-6cc0-593aee4ed53a][FATAL] Exception in Controller: Error retrieving record. This record may be deleted or you may not be authorized to view it.
Sun Jun 11 18:35:25 2017 [4882][eb286e54-72f0-4021-6cc0-593aee4ed53a][FATAL] backtrace:
#0 /opt/bitnami/apps/suitecrm/htdocs/modules/Accounts/views/view.detail.php(75): sugar_die(‘Error retrievin…’)
#1 /opt/bitnami/apps/suitecrm/htdocs/include/MVC/View/SugarView.php(199): AccountsViewDetail->display()
#2 /opt/bitnami/apps/suitecrm/htdocs/include/MVC/Controller/SugarController.php(399): SugarView->process()
#3 /opt/bitnami/apps/suitecrm/htdocs/include/MVC/Controller/SugarController.php(336): SugarController->processView()
#4 /opt/bitnami/apps/suitecrm/htdocs/include/MVC/SugarApplication.php(105): SugarController->execute()
#5 /opt/bitnami/apps/suitecrm/htdocs/index.php(52): SugarApplication->execute()
#6 {main}
Sun Jun 11 19:47:56 2017 [4861][1][FATAL] Query Failed: DESCRIBE versions: MySQL error 1146: Table ‘bitnami_suitecrm.versions’ doesn’t exist
Sun Jun 11 19:47:56 2017 [4861][1][FATAL] Query Failed: SHOW INDEX FROM versions: MySQL error 1146: Table ‘bitnami_suitecrm.versions’ doesn’t exist
Sun Jun 11 19:47:56 2017 [4861][1][FATAL] Query Failed: select * from versions: MySQL error 1146: Table ‘bitnami_suitecrm.versions’ doesn’t exist
Sun Jun 11 20:04:03 2017 [4861][eb286e54-72f0-4021-6cc0-593aee4ed53a][FATAL] emails_email_templates_idb for emails_email_templates failed to load

Sun Jun 11 20:04:03 2017 [4861][eb286e54-72f0-4021-6cc0-593aee4ed53a][FATAL] emails_email_templates_idb for emails_email_templates failed to load

Sun Jun 11 20:04:24 2017 [4861][eb286e54-72f0-4021-6cc0-593aee4ed53a][FATAL] emails_email_templates_idb for emails_email_templates failed to load

Sun Jun 11 20:04:24 2017 [4861][eb286e54-72f0-4021-6cc0-593aee4ed53a][FATAL] emails_email_templates_idb for emails_email_templates failed to load

Sun Jun 11 20:04:37 2017 [4865][eb286e54-72f0-4021-6cc0-593aee4ed53a][FATAL] emails_email_templates_idb for emails_email_templates failed to load

Sun Jun 11 20:04:37 2017 [4865][eb286e54-72f0-4021-6cc0-593aee4ed53a][FATAL] emails_email_templates_idb for emails_email_templates failed to load

Sun Jun 11 20:06:52 2017 [4864][eb286e54-72f0-4021-6cc0-593aee4ed53a][FATAL] SugarFolder::retrieveFoldersForProcessing() Cannot Retrieve Folders - Please check the users inbound email settings.
Mon Jun 12 05:10:49 2017 [3050][eb286e54-72f0-4021-6cc0-593aee4ed53a][FATAL] IP Address mismatch: SESSION IP: 24.209.224.227 CLIENT IP: 98.102.200.98
Mon Jun 12 05:10:55 2017 [7992][1][FATAL] IP Address mismatch: SESSION IP: 24.209.224.227 CLIENT IP: 98.102.200.98

You have a bunch of FATAL errors there from many different times, we should focus on the one before our eyes at the time of the home screen error.

If that error is the one about email_templates, my advice is to wait for bugfix release 7.9.1, due today, and install it. That should fix your problem.

I find the other error more intriguing… that IP address mismatch. It seems to think the session was started from some IP address, and now you’re accessing it from another…

Then make sure you clear all the other FATAL errors if they are still occurring…

Ok, I’ll try the update today and then go from there… As for the IP address… I guess I’ll revisit that after the update. Thanks for your help. I didn’t know there was an update coming so soon, so that makes me feel a little better.

How did you resolve home screen blank issue?