SuiteCRM 7.9.15 upgrade wizard fails to Upload Upgrade Package to 7.10.20

SuiteCRM Forum - English Language Installation & Upgrade Help
1

SuiteCRM 7.9.15 upgrade wizard fails to Upload Upgrade Package to 7.10.20 with the error:

The file size __ Bytes, is greater than what is allowed by the upload_max_filesize and/or the post_max_size settings in php.ini…

I am able to upload the same file to the server using a custom php script and html file. Even the Documents module is able to upload the file to the SuitCRM installation.

Kindly help with a workaround if possible.

OS: Ubuntu 18.04.3 LTS
MySQL Server version 5.7.27-0ubuntu0.18.04.1 (Ubuntu)
Web Server: Apache/2.4.41 (Ubuntu)
PHP Version 7.1.32-1+ubuntu18.04.1+deb.sury.org+1

post_max_size 60M
memory_limit 512M
max_file_uploads 20
upload_max_filesize 60

2

Check if the Right PHP.INI has been fetched for use with the CRM, you can print out the phpinfo() to check the values applied. If you see a smaller value, increase your values to higher figures.

post_max_size 120M
upload_max_filesize 120M
max_execution_time = 180

3

Thanks for the feedback. I have confirmed that the values from phpinfo() are as I set them.
I am able to upload the file via a plain php script on a form.

4

You might have left-overs from a previously failed upgrade.

Please try renaming the upload/upgrades directory to something else and starting again.

(later, if everything goes well, you can delete the old directory)

5

I have renamed the upload/upgrades directory but the error still pops up.

@pgr, is there a work-around for upgrades?

6

I still think there’s something wrong with the way your php.ini is making its values effective… that error is very specific, and it’s coming from a PHP limitation…

But maybe as a workaround you can try upgrading in two steps - first to 7.10.5 for example and then the rest of the way.

7

I’m having this same issue on both my production and my dev.

My dev is on a newer version (7.10.19 vs 7.10.17) but because I recently got an add on from the store, I wanted to upgrade my dev to 20 first so that way I can make sure I don’t have any unintended func issues. I was obviously able to get my dev to 18 and then to 19 over the last month or so, but this zip won’t work on either or. I even rolled back my dev to the moment before I upgraded to 19, which would mean at that point I was definitely having no upgrade issues. Still couldn’t upload.

Also tried zipping and unzipping, redoing my permissions also had no effect.

8

The code looks like it throws that error, regardless of any size issues - if the ulpload fails (for any reason) the message assumes it’s the max_upload_size…

https://github.com/salesagility/SuiteCRM/blob/master/modules/UpgradeWizard/upload.php#L346

Try looking for any Javscript errors in your browser’s developer console. And also any network errors form the server on the network tab of console.

9

Ok apparently it has been a long week and I’m dumb because I was trying to upgrade using the regular installation package, and not the upgrade package :silly: . Everything is working as it should be on my system thanks for the assistance.

10

The are no JavaScript errors in the console.

As a further troubleshooting, I installed a fresh instance of SuiteCRM 7.9.15 on the same test server (cloned copy of production server) and it was able to upload without a hitch.

My production version has been customized over the last four years. I will try to compare the files (fresh install and my installation) and hopefully find out what is different.

For now I will stick with version 7.9.15 which seems to run pretty well.