SuiteCRM 7.8.31 displays incorrect characters when sending e-mail

[yagtr4562]

SuiteCRM 7.8.31 and php 7.0.27. When composing an e-mail where the sender’s name contains a non-ASCII Swedish character, it displays incorrectly in the Sent E-mail window. The addressee correctly decodes the name of the sender.

Note that this is only the case when sending a new e-mail in 7.8.31 whereas previously sent e-mails in SugarCRM 6.5.17 with the same sender’s name display correctly.

Is this some kind of bug in 7.8.31? If so, can I fix the code myself? I noticed that 7.8.31 using php 7.0.27 uses php imap code from github whereas SugarCRM 6.5.17 using php 5.3.3 used php imap code from Google.

[John]

Hey there,

Are you still having issues with this?

There have been a massive amount of changes from SugarCRM 6.5.17 -> SuiteCRM 7.8.31
(And moreso, for more recent SuiteCRM versions)

As well as with the change from PHP 5.3.3 -> PHP 7.0.27

So it is possible that something has changed, in either CRM or PHP level

Could you send over a screenshot of how the Name displays when using non-ascii characters?

Also, it may be worth trying this in the most recent version of SuiteCRM, as a large number of Email-related fixes have been made as of 7.8.31