Hello all:
Apologies if this appears as a double post, my first post was an hour ago and I do not see it listed.
I am trying to install SuiteCRM-7.8.3 and am encountering the following warning and error about failing to connect to the mysql database. What is interesting is that the ‘sugar-admin’ username was from my prior attempt to install SugarCRM (community edition).
During the wizard install, the first screen is the license agreement, while the next screen deals with the System Environment. When I click on the Next button, I get the errors shown below. Why is the screen for configuring the database not showing up?
Important system info:
CentOS 7, 64-bit, fully patched
httpd 2.4.25
mysqld 5.7.18-1
php 5.6.30
Any and all help would be greatly appreciated!
-Brett
Warning: mysql_connect(): Access denied for user ‘sugar-admin’@‘localhost’ (using password: YES) in /usr/local/apache2/htdocs/SuiteCRM/include/database/MysqlManager.php on line 493
Fatal error: Uncaught exception ‘Exception’ with message ‘Could not connect to the database. Please refer to suitecrm.log for details.’ in /usr/local/apache2/htdocs/SuiteCRM/include/utils.php:1691 Stack trace: #0 /usr/local/apache2/htdocs/SuiteCRM/include/database/MysqlManager.php(498): sugar_die(‘Could not conne…’) #1 /usr/local/apache2/htdocs/SuiteCRM/install/install_utils.php(606): MysqlManager->connect(Array, true) #2 /usr/local/apache2/htdocs/SuiteCRM/install/installConfig.php(421): getDbConnection() #3 /usr/local/apache2/htdocs/SuiteCRM/install/installConfig.php(1690): InstallLayout->getFormItems(Array, Array, Array, Array, Array, Object(MysqlManager), ‘’, Array, ‘en_us’, ‘’, ‘’, ‘’, ’ style="display…’, ’ style="display…’, ’ style="display…’) #4 /usr/local/apache2/htdocs/SuiteCRM/install/installConfig.php(1888): InstallLayout->show(Array) #5 /usr/local/apache2/htdocs/SuiteCRM/install.php(770): require(’/usr/local/apac…’) #6 {main} thrown in /usr/local/apache2/htdocs/SuiteCRM/include/utils.php on line 1691