SuiteCRM 7.8.2 to 7.9.5 - Blank screen on wizrd

SuiteCRM Forum - English Language Installation & Upgrade Help
1

Hey there,

was trying to run an update from 7.8.2 to 7.9.5, but after the permission check, I run into a blank screen. The navigation is still rendered but the content area is blank.
Changed upload_max_filesize to 700M, max_execution_time and max_input_time to 600000 and memory_limit to 512M. Didn’t change anything.

This is my upgrade log:

Thu, 21 Sep 2017 11:43:31 +0200 [UpgradeWizard] - Upgrade started. At start.php
Thu, 21 Sep 2017 11:43:31 +0200 [UpgradeWizard] - at unlinkUWTempFiles()
Thu, 21 Sep 2017 11:43:31 +0200 [UpgradeWizard] - finished!
Thu, 21 Sep 2017 11:43:31 +0200 [UpgradeWizard] - resetting $_SESSION
Thu, 21 Sep 2017 11:43:33 +0200 [UpgradeWizard] - setting session variables...
Thu, 21 Sep 2017 11:43:33 +0200 [UpgradeWizard] - [At systemCheck.php]
Thu, 21 Sep 2017 11:43:33 +0200 [UpgradeWizard] - Starting file permission check...
Thu, 21 Sep 2017 11:43:48 +0200 [UpgradeWizard] - File [/var/www/html/SuiteCRM/phpinfo.php] not writable - saving for display
Thu, 21 Sep 2017 11:43:48 +0200 [UpgradeWizard] - Finished file permission check.
Thu, 21 Sep 2017 11:43:48 +0200 [UpgradeWizard] - Starting database permissions check...
Thu, 21 Sep 2017 11:43:48 +0200 [UpgradeWizard] - Checking CREATE TABLE permissions...
Thu, 21 Sep 2017 11:43:48 +0200 [UpgradeWizard] - Checking INSERT INTO permissions...
Thu, 21 Sep 2017 11:43:48 +0200 [UpgradeWizard] - Checking UPDATE TABLE permissions...
Thu, 21 Sep 2017 11:43:48 +0200 [UpgradeWizard] - Checking SELECT permissions...
Thu, 21 Sep 2017 11:43:48 +0200 [UpgradeWizard] - Checking DELETE FROM permissions...
Thu, 21 Sep 2017 11:43:48 +0200 [UpgradeWizard] - Checking ALTER TABLE ADD COLUMN permissions...
Thu, 21 Sep 2017 11:43:48 +0200 [UpgradeWizard] - Checking ALTER TABLE CHANGE COLUMN permissions...
Thu, 21 Sep 2017 11:43:48 +0200 [UpgradeWizard] - Checking ALTER TABLE DROP COLUMN permissions...
Thu, 21 Sep 2017 11:43:48 +0200 [UpgradeWizard] - Checking DROP TABLE permissions...
Thu, 21 Sep 2017 11:43:48 +0200 [UpgradeWizard] - No permissions errors found!
Thu, 21 Sep 2017 11:43:48 +0200 [UpgradeWizard] - Finished database permissions check.
Thu, 21 Sep 2017 11:44:20 +0200 [UpgradeWizard] - setting session variables...
Thu, 21 Sep 2017 11:44:20 +0200 [UpgradeWizard] - [At systemCheck.php]
Thu, 21 Sep 2017 11:44:20 +0200 [UpgradeWizard] - Starting file permission check...
Thu, 21 Sep 2017 11:44:35 +0200 [UpgradeWizard] - Finished file permission check.
Thu, 21 Sep 2017 11:44:35 +0200 [UpgradeWizard] - Starting database permissions check...
Thu, 21 Sep 2017 11:44:35 +0200 [UpgradeWizard] - Checking CREATE TABLE permissions...
Thu, 21 Sep 2017 11:44:35 +0200 [UpgradeWizard] - Checking INSERT INTO permissions...
Thu, 21 Sep 2017 11:44:35 +0200 [UpgradeWizard] - Checking UPDATE TABLE permissions...
Thu, 21 Sep 2017 11:44:35 +0200 [UpgradeWizard] - Checking SELECT permissions...
Thu, 21 Sep 2017 11:44:35 +0200 [UpgradeWizard] - Checking DELETE FROM permissions...
Thu, 21 Sep 2017 11:44:35 +0200 [UpgradeWizard] - Checking ALTER TABLE ADD COLUMN permissions...
Thu, 21 Sep 2017 11:44:35 +0200 [UpgradeWizard] - Checking ALTER TABLE CHANGE COLUMN permissions...
Thu, 21 Sep 2017 11:44:35 +0200 [UpgradeWizard] - Checking ALTER TABLE DROP COLUMN permissions...
Thu, 21 Sep 2017 11:44:35 +0200 [UpgradeWizard] - Checking DROP TABLE permissions...
Thu, 21 Sep 2017 11:44:35 +0200 [UpgradeWizard] - No permissions errors found!
Thu, 21 Sep 2017 11:44:35 +0200 [UpgradeWizard] - Finished database permissions check.
Thu, 21 Sep 2017 11:44:50 +0200 [UpgradeWizard] - setting session variables...
2

What do you have in php_errors.log?

3

You should change your theme from any other to SuiteP. Because others themes are depreciated.

1 Like
4

Hey dtosun and pgr, thanks for your answers!

SuiteP is my current theme.

I don’t find any php_errors.log on the server :dry:

5

Since you didn’t tell us your versions of OS, PHP, Database, and Web server, we are left guessing…

You should have some equivalent of php_errors.log, maybe it’s called errors.log, maybe something else.

It is your web server log, and it should be logging errors issued by PHP itself (whereas suitecrrm.log and install.log and upgradeWizard.log log messages issued by SuiteCRM).

6

ah, found it! This is what I get (and I’m currently trying to fix it, so this post might be edited eventually):

[Tue Sep 26 13:41:22.910350 2017] [:error] [pid 7777] [client 10.11.5.95:65428] PHP Parse error:  syntax error, unexpected '<' in /var/www/html/SuiteCRM/modules/UpgradeWizard/upload.php on line 295, referer: http://10.11.5.22/SuiteCRM/index.php

// Edit:

Yeah, well, we all know this moment, I guess. upload.php on line 295 is

$form3 =< eoq2

I edited it like this:

$form3 =<<< eoq2

Upgrade works. Whoop, whoop.

7

But I checked the file on Github and it is correct… so you must have created that problem in your file by accident, is that possible?

Anyway, I’m glad it’s working now! :slight_smile:

8

It has to be, but I can’t remember I ever did something in that file. However, it works. I don’t ask why :slight_smile: