This is actually two separate issues.
First: When updating or creating a case, the person who the case is assigned to receives three e-mails.
- Admin has assigned a Case to User
- (this e-mail is sent twice) - casename (#caseno) update (where the user names are missing but the case name, number and date have been filled in)
Second: the original sender receives a reply with the pre-defined template. But none of the variables inside the e-mail have been replaced with values.
Status $acase_status
Case number $acase_case_number
Description $acase_description