Hello Harvey,
I have almost all customers on Suite 8. It’s worlds apart in UI and has very few failures for all the common day to day tasks. Plus, it’s the way forward. Starting with 7 now, is basically like starting into a dead end. I’d look into the server setup to avoid failures.
The Suite 8 email sending looks already way better and more modern. Reading in Suite 7 and 8 still look like 1999. It’s technically working, but cannot compete with Gmail / Thunderbird etc.
If emails are your most important and one of very few requirements, I’d look into a different system. At the moment, that’s not SuiteCRMs strong suite. In Suite 8 however, improvements are very visible.
As for TB: Did you try out this one: SuiteCRM Email Archiver for Thunderbird ?
That’s quite good with very decent features.
Here again: Did you see the improvements in Suite 8?
Paul is onto the right path for a more personal assistant / agent AI.
For a company with multiple users, I’ve implemented more deterministic workflows with ActivePieces / n8n to automate parts of email triage, auto import, follow up workflows etc.
I’ve done it in multiple projects and emails are shockingly complex and versatile 