I was just about to add another thing here, the call reschedule action in the calls detail view is missing in SuiteCRM. This is really key if you’re making calls in volume. Other wise to record your call attempt the reps will create new call report for each attempt, clogging up th system and wasting time! While looking for other posts on the forum about this issue, I found this thread, and pretty much everything here is still an issue as I’m seeing in my first production implementation of SuiteCRM 8.