Suite CRM, Service Desk & ITIL OH MY!

Has anyone deployed SuiteCRM for a Service Desk?

I’m not exactly reinventing the wheel here by using SuiteCRM for ticketing but any tips and suggestions are welcome. We are trying to customize SuiteCRM for the service desk environment with the ITIL framework in mind. Anyone in the same boat? :side:

Any luck with that? I’m interested in ITIL to.