Suite CRM dosen't save outgoing Mails in Sent Folder with IMAP

💬 General Discussion
1

My outgoing Mails are not saved over IMAP in the Sent Folder and i cant see them in my Inbox the normal Inbox works fine and Trash too, what can I do?

2

I don’t think this works. All you can do is send and see your inbox.

3

Hello @henneberg

there are two “popular” workaround that I use in my projects:

  1. Send every email to a bcc address, so at least you can check there what went out
  2. Build a custom communication module which stores records and the communication is send out from there.

But both mostly workarounds and the standard Sent folder is not being used.

4

Yeah, I’m not sure if this functionality was just left out, or it’s a bug and it’s supposed to work. It worked in the old sugarCE and you could even get subfolders, but since the re-design of the email, I’m not sure if this is a bug or just not developed. It seems silly you have to connect a sent and trash folder, but there are no ways to view them in SuiteCRM.

5

That’s really an issue for multiple customers.
I’ve added a bug report:

1 Like
6

I have proposed a solution for this Issue.

Kind Regards,

Tapio

2 Likes
7

Thank a lot! @tapio

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1 Like