Suite CRM Dashlet in Home /Home Blank Page

📦 Install & Upgrade Help
1

Hi,

I did the upgrade from 7.3 to 7.6 . When I add a new table dashlet in home page ( Sales Pipeline, for example) the CRM return blank page. The error that I saw in console is “sugar_grp1.js?v=58RaaTn34r96OFvDi_PorQ:467 Uncaught ReferenceError: RGraph is not defined”.

If I log out and then log in , Home is a blank page. The error from the Diagnostic tool is:

Wed May 25 09:39:34 2016 [9900][cbac007e-6519-f72c-7e38-573acc3f7fe3][FATAL] Exception in Controller: String could not be parsed as XML
Wed May 25 09:39:35 2016 [16804][cbac007e-6519-f72c-7e38-573acc3f7fe3][FATAL] Exception in Controller: String could not be parsed as XML
Wed May 25 09:39:56 2016 [12950][cbac007e-6519-f72c-7e38-573acc3f7fe3][FATAL] Exception in Controller: String could not be parsed as XML
Wed May 25 09:40:07 2016 [22224][1][FATAL] Job 92ec6cea-1c73-e39c-3c26-57455091f318 (Run Nightly Process Bounced Campaign Emails) failed in CRON run

2

Can you perform a Quick Repair & Rebuild and also a Rebuild JS Groupings in Admin -> Repair to see if that fixes it?

3

I try to repair but I have the same problem

4

I have the same problem. Any more info?

5

I am experiencing the same issue after I upgraded from 7.74 to 7.7.5 version. When I click on addDashlet link on the homepage, I get a blank window popup. I do not get any error messages on the log file nor on the inspect console.

6

Hi, I have exactly same issue, do you have any idea how we could fix it?

7

Guys, i have update to the newest version from 7.7.5 and now it works!