subpanel changes do not save

SuiteCRM Forum - English Language SuiteCRM General Discussion
1

Trying to make changes to Cases subpanel in Account module.

  1. Studio > Accounts > Subpanels > Cases
  2. Move "Date Created " from Default to Hidden
  3. Move Date Modified from Hidden to Default
  4. Select Save and Deploy
  5. Quick Repair
    6,. Repeat 1-4

After step 4, the default settings return.

Log:
Tue Jul 3 11:34:32 2018 [9024][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set
Tue Jul 3 11:43:15 2018 [13052][1][ERROR] Unable to load custom logic file: modules/FanaticalZendesk/includes/classes/Fanatical/Zendesk/LogicHook.php
Tue Jul 3 11:44:59 2018 [17498][-none-][FATAL] Could not connect to DB server localhost as weepsfortasks. port : No such file or directory
Tue Jul 3 12:00:38 2018 [2851][1][ERROR] Unable to load custom logic file: modules/FanaticalZendesk/includes/classes/Fanatical/Zendesk/LogicHook.php
Tue Jul 3 12:00:46 2018 [2851][1][ERROR] Unable to load custom logic file: modules/FanaticalZendesk/includes/classes/Fanatical/Zendesk/LogicHook.php
Tue Jul 3 12:00:59 2018 [2851][1][ERROR] Unable to load custom logic file: modules/FanaticalZendesk/includes/classes/Fanatical/Zendesk/LogicHook.php
Tue Jul 3 12:32:27 2018 [16255][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set
Tue Jul 3 12:34:37 2018 [16688][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set
Tue Jul 3 12:36:20 2018 [16728][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set
Tue Jul 3 12:38:47 2018 [16774][1][ERROR] Unable to load custom logic file: modules/FanaticalZendesk/includes/classes/Fanatical/Zendesk/LogicHook.php

Tue Jul 3 11:43:15 2018 [13052][1][ERROR] Unable to load custom logic file: modules/FanaticalZendesk/includes/classes/Fanatical/Zendesk/LogicHook.php
Tue Jul 3 11:44:59 2018 [17498][-none-][FATAL] Could not connect to DB server localhost as weepsfortasks. port : No such file or directory
Tue Jul 3 12:00:38 2018 [2851][1][ERROR] Unable to load custom logic file: modules/FanaticalZendesk/includes/classes/Fanatical/Zendesk/LogicHook.php
Tue Jul 3 12:00:46 2018 [2851][1][ERROR] Unable to load custom logic file: modules/FanaticalZendesk/includes/classes/Fanatical/Zendesk/LogicHook.php
Tue Jul 3 12:00:59 2018 [2851][1][ERROR] Unable to load custom logic file: modules/FanaticalZendesk/includes/classes/Fanatical/Zendesk/LogicHook.php
Tue Jul 3 12:32:27 2018 [16255][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set
Tue Jul 3 12:34:37 2018 [16688][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set
Tue Jul 3 12:36:20 2018 [16728][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set
Tue Jul 3 12:38:47 2018 [16774][1][ERROR] Unable to load custom logic file: modules/FanaticalZendesk/includes/classes/Fanatical/Zendesk/LogicHook.php
Tue Jul 3 12:42:25 2018 [16901][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set

2

The MY_FRAME errors go away with this simple fix:

https://github.com/salesagility/SuiteCRM/pull/6097/files

Then you need to check that add-on or plugin you have: FanaticalZendesk. A FATAL from a plugin could be breaking other parts of the app.

Finally, if SuiteCRM can’t connect to the database, there’s not much hope of it working. Do you get any database access at all? Why would it connect sometimes, but not other times?

Do you have cron jobs set up and running? You could run some tests to see which errors are coming from there, and which aren’t.

3

Hi mhertz. Were you able to solve it?