One week after the upgrade to 7.14.4, something happens.
Studio page appears blank.
Also, other things doesnât work anymore, like date chooser, and some menus
Any suggestion ?
Check file permissions & ownership:
Set the correct permissions on the SuiteCRM directory (Linux):
sudo chown -R www-data:www-data .
sudo chmod -R 755 .
sudo chmod -R 775 cache custom modules themes data upload
sudo chmod 775 config_override.php 2>/dev/null
Iâm on windows server platform, but :
- SYSTEM, CREATOR OWNER, ADMINISTRATORS, NETWORK SERVICES has full access to all folders, subforlder, and files, recursively
Check your logs for errorsâŚ
- stop Apache
- delete all logs
- start Apache
- go to Administration->Studio : stuck
- here are the logs
I cannot see anything meaningful
Error logs
[Mon Jul 15 19:44:56.600474 2024] [ssl:warn] [pid 8276:tid 596] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[Mon Jul 15 19:44:56.602058 2024] [mpm_winnt:notice] [pid 8276:tid 596] AH00455: Apache/2.4.41 (Win64) OpenSSL/1.1.1e mod_fcgid/2.3.10-dev configured â resuming normal operations
[Mon Jul 15 19:44:56.602058 2024] [mpm_winnt:notice] [pid 8276:tid 596] AH00456: Apache Lounge VS16 Server built: Aug 9 2019 16:46:32
[Mon Jul 15 19:44:56.602058 2024] [core:notice] [pid 8276:tid 596] AH00094: Command line: âC:\CRM\Apache\bin\httpd.exe -d C:/CRM/Apacheâ
[Mon Jul 15 19:44:56.610166 2024] [mpm_winnt:notice] [pid 8276:tid 596] AH00418: Parent: Created child process 11024
[Mon Jul 15 19:44:56.928554 2024] [ssl:warn] [pid 11024:tid 532] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[Mon Jul 15 19:44:56.932271 2024] [mpm_winnt:notice] [pid 11024:tid 532] AH00354: Child: Starting 64 worker threads.
[Mon Jul 15 19:46:16.804324 2024] [mpm_winnt:notice] [pid 8276:tid 596] AH00422: Parent: Received shutdown signal â Shutting down the server.
[Mon Jul 15 19:46:46.804313 2024] [mpm_winnt:notice] [pid 8276:tid 596] AH00431: Parent: Forcing termination of child process 11024
php_errors.log
[15-Jul-2024 17:45:10 UTC] PHP Warning: Class âGoogle_Serviceâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:10 UTC] PHP Warning: Class âGoogle_Service_Resourceâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:10 UTC] PHP Warning: Class âGoogle_Modelâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:10 UTC] PHP Warning: Class âGoogle_Collectionâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:11 UTC] PHP Warning: Class âGoogle_Serviceâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:11 UTC] PHP Warning: Class âGoogle_Service_Resourceâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:11 UTC] PHP Warning: Class âGoogle_Modelâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:11 UTC] PHP Warning: Class âGoogle_Collectionâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:16 UTC] PHP Warning: Class âGoogle_Serviceâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:16 UTC] PHP Warning: Class âGoogle_Service_Resourceâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:16 UTC] PHP Warning: Class âGoogle_Modelâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:16 UTC] PHP Warning: Class âGoogle_Collectionâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:16 UTC] PHP Deprecated: Creation of dynamic property UploadStream::$context is deprecated in C:\CRM\www\suitecrm\modules\Users\authentication\SugarAuthenticate\SugarAuthenticate.php on line 178
[15-Jul-2024 17:45:16 UTC] PHP Warning: Class âGoogle_Serviceâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:16 UTC] PHP Warning: Class âGoogle_Service_Resourceâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:16 UTC] PHP Warning: Class âGoogle_Modelâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:16 UTC] PHP Warning: Class âGoogle_Collectionâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:18 UTC] PHP Deprecated: usort(): Returning bool from comparison function is deprecated, return an integer less than, equal to, or greater than zero in C:\CRM\www\suitecrm\modules\SugarFeed\Dashlets\SugarFeedDashlet\SugarFeedDashlet.php on line 423
[15-Jul-2024 17:45:19 UTC] PHP Warning: Class âGoogle_Serviceâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:19 UTC] PHP Warning: Class âGoogle_Service_Resourceâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:19 UTC] PHP Warning: Class âGoogle_Modelâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:19 UTC] PHP Warning: Class âGoogle_Collectionâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:20 UTC] PHP Deprecated: usort(): Returning bool from comparison function is deprecated, return an integer less than, equal to, or greater than zero in C:\CRM\www\suitecrm\modules\SugarFeed\Dashlets\SugarFeedDashlet\SugarFeedDashlet.php on line 423
[15-Jul-2024 17:45:23 UTC] PHP Warning: Class âGoogle_Serviceâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:23 UTC] PHP Warning: Class âGoogle_Service_Resourceâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:23 UTC] PHP Warning: Class âGoogle_Modelâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:23 UTC] PHP Warning: Class âGoogle_Collectionâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:32 UTC] PHP Warning: Class âGoogle_Serviceâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:32 UTC] PHP Warning: Class âGoogle_Service_Resourceâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:32 UTC] PHP Warning: Class âGoogle_Modelâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
[15-Jul-2024 17:45:32 UTC] PHP Warning: Class âGoogle_Collectionâ not found in C:\CRM\www\suitecrm\vendor\google\apiclient-services\autoload.php on line 21
In php.ini file, you can set below.
display_errors = off
date.timezone = âPlace/Your_townâ
display_errors = off was already set
date.timezone = âPlace/Your_townâ - set, nothing changed
Iâm going to restore the backup of 7.13 version to backup module customization, hoping I can restore on a fresh installation
Do you have any add-ons installed?
No add-on, and no customized sources.
Just custum fields
Check compatibility matrix
Your error messages indicate troubles with auto-wiring, so perhaps checking the vendor directory, re-running composer, or clearing the Symfony cache might help.
Sometimes itâs easier to grab the final product of these processes from the upgrade packages, but I canât advise for your specific case because I donâ t know what your installation / upgrade process was like.