I found this interesting project on open source chat support which is a plugin compatible with sugarcrm.
my question as someone again using suitecrm is as follows.
based on the documentation of the plugin can be used directly in suitecrm? https://livehelperchat.com
but the case should redesign the plugin to make it possible to integrate with suitecrm? in this case would serve the actual code of the plugin? https://livehelperchat.com/sugarcrm-extension-418a.html
thanks for all the help you can give me.