Some emails from a group inbound mail account not importing automatically

đź’¬ General Discussion
1

Hi,

I’m on suiteCRM 7.11.10
with MariaDB 10.1.44
php 7.2.24
and apache 2.4.29
on an ubuntu server 18.04

I set up a group inbound email account and checked “Import Emails Automatically” and “Create case from email”.

I created the cron job under the www-data user which is the user apache is running under.

For the last 3 months, emails are imported and cases created except once in a while, some email is never imported.

I have detailed logs (with debug information) for a day when it happens.
The problem is I can’t even find a line related to this specific email in these logs (I searched for the mail sender, for the received/sent hour , … with no luck)

Running php -f cron.php manually as the www-data user doesn’t help either.

The next steps :

  • I will ask our client to import the email manually to check the according logs and see if it works or not.
  • I also found that SuiteCRM keeps trying to import an email already imported, I will ask our client to delete it from their IMAP server

But I don’t know where to look for any further. If anyone has any idea, please let me know

2

Manually importing the mail works

It just looks like the job that’s checking the inbound emails does not see it.

I’ll continue investigating this

3

SuiteCRM just does not import mails which are marked as “read” in the imap mailbox.

see : [Answered]Question - Does SuiteCRM automatically import emails already marked as read in the imap mailbox? (it's yes)