Hello.
I got huge problem with smtp.
Server configured, I can send test mail.
But when I try send mail to contact - mail is not sended.
When I want create new user - initial mail is not sended.
I log I find something like this:
Wed Jul 25 13:30:45 2018 [2457][1][ERROR] Email address save error
Wed Jul 25 13:30:45 2018 [2457][1][ERROR] Unable to find relationship.
SuiteCRM 7.10.7
Installed on virtualmachine (bitnami).
Help. Hilfe. Pomocy.
Is this a system that was working before, and now it’s broken, or is it a new install?
Please try going in Admin / Repairs and
do a QR & R, scroll to the bottom, check if there’s a button to sync vardefs (press it, if there is)
rebuild relationships
I copy system from other server.
I tryed already repair - that not help.
I don’t have such button like vardefs.
How did you “copy system from other server”? Did you copy full database? Did you copy files? The entire SuiteCRM file system or only parts? Which ones?
I make backup from SuiteCRM administration.
Copy whole database (mysqldump…)
Move files to new server
Modify config.php (database section)
Modify config.php (cron user section becouse different user)
Modify config.php (web address)
Did you have an installation of SuiteCRM in place on the new server? Or was the installation just created by the files that were being moved?
If you had a previous installation, was it the exact same version of SuiteCRM as the installation you are migrating?
That was done by move files.
Can you now check both your logs, please: suitecrm.log and php_errors.log (or whatever your web server log is called).
And pay attention to the timestamps, so that you can match the messages to what you were doing. For example, the errors you posted before seem to be when creating an email address (inside the user profile), not when sending the email.
Tell me if you find anything interesting.
Oh, and also: please tell me exactly where you are configuring and “testing send” of these emails. From Admin / Outbound? From user profile? There are quite a few places to configure email in SuiteCRM and it’s important to know which one you’re using. Thanks.
I make experiment - clear log, and only create new user - here what I got:
cron log:
Jul 27 12:23:01 debian CRON[1979]: (daemon) CMD (cd /opt/bitnami/apps/suitecrm/htdocs; php -f cron.php)
Jul 27 12:23:01 debian CRON[1978]: (CRON) info (No MTA installed, discarding output)
error log - none.
suite log:
Fri Jul 27 12:23:02 2018 [1649][1][ERROR] error: no ieID
Fri Jul 27 12:23:08 2018 [1247][1][ERROR] error: no ieID
Fri Jul 27 12:23:17 2018 [1246][1][ERROR] Missing email ID
Fri Jul 27 12:23:17 2018 [1246][1][ERROR] Email address save error
I think I finded problem source.
After fresh installation - there no problem.
When I install new user, save, security group window appear, system mail was send - everything is ok.
But problem starts when I install Polish Language pack.
After install this pack when I create new user, security group window NOT appear, and system mail was NOT sended.
That test I do on fresh SuiteCRM installation.
Now funniest thing: On old installation I don’t have possibility to uninstall or disable language pack.
Need sollution for this…
Can you please search the SuiteCRM GitHub for a similar issue, and if there isn’t one yet, please create it with these “steps to reproduce”.
Having the same error codes
Wed Nov 7 10:24:21 2018 [9186][2018b652-0b18-f6ef-d318-5b7d763f20cf][ERROR] error: no ieID
Wed Nov 7 10:24:36 2018 [8701][388e38d3-1a5e-3fe8-27c1-5b7bdfb42298][ERROR] Missing email ID
Wed Nov 7 10:24:36 2018 [8701][388e38d3-1a5e-3fe8-27c1-5b7bdfb42298][ERROR] Email address save error
Did you end up resolving it?
Thanks
Princeps