SMTP password won't record

Hi, my problem is that I can’t send email. After checking, it appears that the password can’t be recorded : when I change it and test it, the email is sent. After saving the changes, I get an error.
What can I do ?
Friendly, Rob.

Welcome back @zicrob

Can you share the error message you go? Additionally can you share the content of suitecrm.log?

Regards

There have been fixes to email-account-passwords-are-not-saving bugs recently. Are you using the latest version?

Yes 7.11. Still not working…

I’m assuming you mean the latest in 7.11 branch, 7.11.12.

Then please answer the other questions from @andopes, we’ll need to dig deeper.

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The message is : Error Sending Email. Please contact your administrator for assistance.
For the log, the last is 12/2019, sorry.

Yes 7.11.12. I just updated

Finally here it issuitercrm_29_02.zip (696.4 KB)

Thank you for log file @zicrob
I could see those following errors from its:
Sat Feb 29 10:08:10 2020 [240892][1][ERROR] Unable to load custom logic file: custom/include/social/hooks.php
Sat Feb 29 10:11:13 2020 [244311][1][ERROR] ImapHandler trying to use a non valid resource stream.
Sat Feb 29 10:11:20 2020 [244430][1][ERROR] EmailController::action_getFromFields() expects an outbound email id as stored option of inbound email (132307db-52a1-51b2-e4b7-5131e3b252fe) but it isn’t set.
Sat Feb 29 10:11:20 2020 [244430][1][ERROR] EmailController::action_getFromFields() panic: An error occurred! (202)
Sat Feb 29 10:11:20 2020 [244430][1][ERROR] EmailController::action_getFromFields() panic: An Outbound Email Reply-to Address is not found.
Sat Feb 29 10:11:20 2020 [244430][1][ERROR] EmailController::action_getFromFields() error: 204
Sat Feb 29 10:11:20 2020 [244430][1][ERROR] Signature html not found!
Sat Feb 29 10:11:20 2020 [244430][1][ERROR] Signature plain text not found!
Sat Feb 29 10:11:20 2020 [244430][1][ERROR] EmailController::action_getFromFields() expects an outbound email id as stored option of inbound email (df27edba-67f9-6492-a009-54302274412c) but it isn’t valid.
Sat Feb 29 10:11:20 2020 [244430][1][ERROR] EmailController::action_getFromFields() panic: An error occurred! (203)

Definitely the Outbound Email settings is misconfigured, but I can not say what exactly is wrong.
Additionally some code is trying to load the script custom/include/social/hooks.php which seems to be missing.

Regards

I guess that what is wrong is that the password doesn’t get recorded and so is missing … But how to solve this ?

I think there is a bug for this on Github already, maybe you can find a workaround there? I am not sure which one it is, though, and I can’t look right now…