SMTP otugoing email Test OK. then does not work

JuanP · 30 March 2020 18:20

Hello, I have configured my outgoing email with sendgrid mailer.
The test e-mail is perfect, but when I try to send an email o notification it does not work.
Log displays as follows:
Mon Mar 30 05:02:30 2020 [732766][1][FATAL] Undefined index: module
Mon Mar 30 05:02:30 2020 [732766][1][FATAL] Invalid or missing SubPanelDefinition property: subpanel_name
Mon Mar 30 05:02:30 2020 [732766][1][FATAL] Failed to load original or custom subpanel data for eapm in
Mon Mar 30 05:05:36 2020 [808462][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not authenticate.
Mon Mar 30 05:05:36 2020 [808462][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not authenticate.

Please help!

pgr · 30 March 2020 20:57

Hi

what is your SuiteCRM version, please?

If you can try this in the latest version, it would be helpful.

JuanP · 30 March 2020 22:39

Hi @pgr, Thanks for your answer,
My installation is
Versión 7.11.13

Sugar Versión 6.5.25 (Compilación 344)
I think this is the latest release.

pgr · 31 March 2020 08:36

Thanks.

In your logs, the message about the subpanel is a different thing - some custom subpanel you have that is not quite correct.

About the email - If you uncomment these lines in the code, you will get additional information in the logs, which I think will be quite helpful for your case:

github.com

salesagility/SuiteCRM/blob/master/include/SugarPHPMailer.php#L457


 * @return bool
 */
public function send()
{
    //Use these to override some fields for tests when debugging SMTP issues:
    //$this->Host     = "smtp.myserver.com";
    //$this->From     = 'me@here.com';
    //$this->FromName = 'My Name';
    //$this->Sender   = 'me@here.com';
    //$this->Password = 'wrong';
    //$GLOBALS['log']->debug("PHPMailer Send Function: { FromName: $this->FromName From: $this->From Host: $this->Host UserName: $this->Username }");
   
    
    $ret = null;
    
    $this->fullSmtpLog='';
    $phpMailerExceptionMsg='';


    try {
        $saveExceptionsState = $this->exceptions;
        $this->exceptions = true;

github.com

salesagility/SuiteCRM/blob/master/include/SugarPHPMailer.php#L496-L503


/* uncomment this to send full log into suitecrm.log:
$line = strtok($this->fullSmtpLog, "\n");
while ($line !== false) {
     $GLOBALS['log']->debug("smtp send: { $line }");
     $line = strtok( "\n" );
}
$GLOBALS['log']->debug("------------ Exiting SugarMailer send");
*/

This will put some more information in your logs to help you troubleshoot.

You’re not authenticating correctly, the server is rejecting your user/password: I think there can two causes for this:

SuiteCRM is not recording your password correctly: there was a bug here, but it should be solved in your version. The first log line will help you make sure.
Some server quirk. The extended SMTP log should give you more details. I know there are open issues with problems authenticating with Microsoft 365 accounts, for example.