SMTP credentials are not saved. ⚠ [Personal outbound]

📦 Install & Upgrade Help
1

I have for some time now issues with the mail credentials are not being saved properly or they just stop working (using the UI to save in outbound). It seems to got way worse with the latest update though ( Version 7.13.1). Before I could at least get it to work after saving a few times through the UI. Now it doesn’t want to play ball anymore.

Is there a way to just save the user@email.com’s password in the database directly to get a “work around” to this issue that the passwords are not saved properly through the UI?

Thanks in advance.

2

Are there any weird characters in your password? Like

< > ' " / \

7.13 was supposed to be the version where these problems saving accounts were solved…

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3

I was using symbols in the passwords on our email server. Changing the mail box accounts passwords to less complex without symbols and only upper/lower characters and numbers seems to indeed do the trick. So it seems that bug is still there then…

Thanks a bunch! :facepunch:

Kind regards

4

Hi @PowerQuest ,
I’ve got this issue too, upgrade 7.12.9 to 7.13.1
at EMAIL SETTINGS - cannot save “Enable SMTP over SSL or TLS?” any / return --NONE-- only.

5

Change like me to only numbers upper/lower characters on your mail server e.g. example: 47w1XXM5YdnYW1Mqd3 and see if it works?

6

@PowerQuest , I use - Gmail: Application password for SMTP Mail Server, then pass very simple they are lower characters only. this fault, cannot save “Enable SMTP over SSL or TLS?” every choose each SSL or TLS (image attached for details) – Thanks !

Suitcrm-email-setting-1
Suitcrm-email-setting-11239×659 79.1 KB

7

Have you enabled “Allow unsafe apps” in google account settings and pop/smtp and Imap in Gmail’s settings?

8

@PowerQuest I have used Gmail - SMTP for many years … With the current version using 7.12.9 - in and out email works well.
This version 7.13.1 after updating from 7.12.9 - immediately encountered an email -related error. >>> It automatically comes to NONE when pressing the Save button.

9

I had the same issue. I did two things.

  1. Check the config table with multiple entries of category mail. if it exist please remove
  2. Check the outbound_email table, I had multiple entries of type ‘system’. it should be one only. Remove entries with type =system and then do try.
10

Hi @pgr

New user and SuiteCRM REFUSES to save the password. :face_with_symbols_over_mouth: :sob:

Works fine while the password is pasted into the password field and it does send the test mail fine. But once you save, its back to this BS:

image
image933×689 21.9 KB

I even tried make the passwords simple like only numbers, lowercase and short like 10 characters. But to no avail. SuiteCRM doesn’t want to play ball and save the password.

I’ve even tried with delete his outbound account and remake it with a new name to make sure the system doesn’t catch up on the old account/configuration.

Latest version - No caching software or services - Dev mode enabled too.
image

Thoughts?

11

Can you save/edit the password directly in the database and force it that way @pgr ?

Thanks in advance. :+1:

12

Seems I finally got it working.

I had to delete ALL the user’s email configurations. There was also junk traces of the older outbound accounts in the database that I deleted. E.g. older outbound accounts that deleted in the UI but they seem to not be deleted in the database.

So deleted them all and then made a new outbound account Tested and worked.
Added after that a new inbound account and added the outbound to that.

After that was done I head over to the “emails” in the menu and created a new email and it was sent after that.

I have no idea why SuiteCRM does this. It was said I the past that this email password bug had been fixed. Apparently this seems to not be the case.

In the past the user could also add his/her own email which as a work around, but now only the admin can add it so it makes things more complicated too.

Really annoying… :woozy_face:

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