Hi,
This is understanding, you have your own opinion. That is also reasonable. But what I think is that CRM systems are usually integrated with asterisk or other calls servers. When we click from desktop system to dial a phone call. The call goes out from that call server. Now at call end, the logs are also synced to the CRM. And the Call reports are also managed on that side. That the Call Center/Support Staff manager can check anytime. By this the overall performance is monitored.
Now if we do something like to provide a dial up feature from within the mobile phone? How all these possibilities will work?? It will be a good help for single person who is using the CRM but not for whole of the company where CRM’s are actually being used.
Thanks