pgr
7 October 2022 10:16
2
Hi, welcome to the Community!
You need to gather more information about the issue:
SuiteCRM uses a couple of logs that give you helpful clues as to what is going on in your system. In fact, if you need to troubleshoot a problem, this is always worth checking.
suitecrm.log
You’ll find suitecrm.log in the base directory of your...
Can other users access the leads module correctly? If so, I would suspect a corrupt view filter, which you can fix by following this tip (change the URL to fit the Leads module):
Sometimes filters get corrupted and everything starts acting weird - I suspect that’s what you’re seeing.
There is a workaround for clearing broken filters:
From the Calls list view, go into that view and change the URL to this:
http://yoursite/index.php?action=index&module=Calls&searchFormTab=advanced_search&query=true&clear_query=true
you have to do this for each user.
Tell me if that changes anything. You should be able to add more than one filter, giving them different names, and also t…
