Set call duration to zero or another value

SuiteCRM Forum - English Language SuiteCRM General Discussion
1

Greetings,

I am unable to set the call duration to zero minute. If a call was made but no one picked, I would like to log that a call was made but no time or small amount of time(1 or 2 min) was spent. Is it possible to do this in SuiteCRM. If not possible, then can anyone suggest any best practices for tracking calls?

Thanks,
Imran

2

I don’t know, but this post will solve part of your problem

https://suitecrm.com/forum/suitecrm-7-0-discussion/9067-modify-default-call-duration-to-5-minutes-from-15

but they don’t explain how to change the values in the Dropdown, maybe you can find it in Studio?

Maybe here: https://suitecrm.com/forum/suitecrm-7-0-discussion/5383-how-could-i-add-more-start-date-intervals-to-the-calls-module