Sending Emails FROM different users

English Language - Forum Advanced OpenSales, Workflow, Portal support
1

We have a requirement where different workflows send emails FROM different users. For example, Workflow 1 is an annual tax reminder email to contacts and this email should be from Jim in the tax dept. Workflow 2 is a quarterly customer care email to contacts and this email should be from the assigned user.

Does anyone know if this is possible? There is no option to configure the FROM address within the Workflow SEND EMAIL action as far as I can tell.

Thanks.

2

To achieve that you may want to consider writing a custom scheduler instead of using a workflow.

Have alook in the manual and also here: https://github.com/audoxcl/SugarCRMSchedulers

3

Thank you for your suggestion. Its a shame the workflow is limited because in reality the users themselves will want to be setting up differing workflows. But we can use your example as a work around while we find an workflow solution. Many thanks