Is it possible to give access to a client of the company so that he can enter a case? I want all the management to be automatic.
Otherwise, the executive assigned to the account must always enter the case.
I hope you understand my question.

Thanks in advance.

1 - Enable AOP

This opens up cases to come in via inbound email for example

Email comes in, creates a case, assigns a case, links to Contact and Account record

2 - Website Portal

There are some free or licence Joomla, Wordpress or Drupal plugins for this feature

Give Contacts a username & password to the portal and allow them to create cases etc

The download link for AOP Portal is

Thanks! :slight_smile: