Hello everyone.
Iām using suiteCrm version 7.11.18, and Iām having a problem with search results in the ācallsā module.
The default list of all calls works fine. The problem occurs when I add filters to the search. For example if I choose to only search for calls assigned to me. The search works and shows me a first page of results. But when I click on the ānext pageā button I have no more results and an error message is displayed: āNo results found⦠Perhaps change your search criteria and try again?ā while in the previous page of my first results I had several pages of results.
Same problem with quick filter or advanced filter.
The next (or previous) page button works fine on the default list without any filters.
Do you have any idea what could be the problem ? Or any idea what and where to check?
If you exceed memory limit, than it means in future you will face same issue if even if you increase memory limit. To change your memory limit you will have to follow some simple steps:
In php.ini file find memory_limit and change it to proper value (e.g. memory_limit = 250G).
Or from PHP script side: ini_set('memory_limit', '250MG');
Hi @BrozTechnologies and @Rolustech , thanks for your answers, but the memory configuration is already set to 4096M :-/
and I think that if it was a memory problem page 1 would not work either, right ?
meanwhile I saw something weird: before starting the search, I only choose the āassigned toā field. then I launch the search and page 1 of the results is displayed. when I pass the mouse over the icon that lists the filters, I see the āassigned toā filter defined ā ok.
But when I go to page 2, no results are displayed, and when I hover the mouse over the icon, there is a new filter that has been added: āparent type: accountsā. But my ācallsā are linked to āleadsā not to āaccountsā. Maybe the problem comes from there, but I donāt know why this search filter is added on its ownā¦