Search Functions Don't Work Properly?

[jcrist]

First time I tried using some of the search functions and something doesn’t seem right.

In the top search box, if I type anything it returns “Use Standard SugarCRM Search” Huh?

If I go into Cases to see my list of cases, and in the Basic Search type “Nielsen” despite having a case with the Subject = “Nielsen Glenda Kathleen” it returns no results. Huh?

(I also find it interesting the name for the case is listed as ‘Subject’ but the search label is ‘Case NAME’)

I hope I’m missing something here or else the search functionality is seriously lacking!

[jcrist]

For those discovering the same issue, it has to do with issues with AOD (Advanced Open Discovery). The stock SugarCRM search functions seem to work pretty well so I’m not sure how significant the benefit is to use AOD so I just disabled it via Admin > AOD Settings. I’ve seen other threads with AOD issues. Seems this was not integrated in with recent versions in a trouble-free manner.