Hi,
Could someone explain to me the scheduled report function?
I tried to achieve every 10 mins report and daily report at 13:00 (1 pm), but there are no emails have been received yet.
Please find the attached screen capture. Also, in the email id field, I provided my email id to receive the report.
Please Advise
Hi,
did you enable the scheduled job/did you verify that your cron.php is executed regularly?
Hi @crmspace,
Yes, currently both the settings are working accordingly. Please find the attached screen capture for your reference.
Please Advise
Thank you
Hi,
the “email id” you entered is a regular mail address? Are you able to send test mails from the admin backend?
Hi @crmspace,
“Are you able to send test emails from the admin backend?”
Yes, I have tested with some test emails and I am able to receive the test emails. Please find the attachement for your reference.
"the “email id” you entered is a regular mail address? "
Yes, it is my admin email address. However, after the product has been launched we have modified the system account setting from the email address field to a different email address (client email address).
Thank you
Best Regards,
Dinu
Hi @crmspace,
I have good news and bad news.
Good News: Somehow after doing the quick repair it has triggered the report.
Bad News: I want to receive this report every hour, but I am not sure how to mention that in the Schedule field.
Previously I tried to activate every 10 mins and my “schedule field” was like Daily at 0:10. Please find the attached screen capture for your reference.
I received this email at 13:10pm NZT.
Could you please confirm if I want to run the schedular for every hour, whether my filed setting is correct or not?
Hi,
to execute the cron every hour, 0 */1 * * * would work (meaning the job is executed every full hour).
Hi @crmspace,
Thank you for your response, and could you please confirm the below mentioned screen captures are correct ones are not.
Thank you
Best Regards
Hi @crmspace,
Thank you for your response. Your crontabguru is really helpful.
However, I have the correct matching Schedule time when compared with the Crontabguru, but I am not getting any emails regarding my scheduled reports.
Please find the attached screen captures for your reference.
Hi,
your last screenshots seem fine to me, the only thing I notice is that the “last successful run” is still not set. Maybe the job is started, but never finishes due to internal errors? Did you have a look at the suitecrm.log while the job is being started?
Hi @crmspace,
Please find the attached file, and could you help me with
this because I am not super technical.Thank you
