Schedule Mail Not Send

SuiteCRM Forum - English Language SuiteCRM General Discussion
1

Hi,
Im using SuiteCRM Version 7.11.12
Sugar Version 6.5.25 (Build 344).
I faced schedule mail was not trigger. i configued "Admin> Email>Outgoing Mail Configuration ". but the report was not recived as per the schedule time.

2

Hi,
welcome to the suite-community!

Have you set up the cron.php? It needs to be executed by your OS each minute, otherwise some Suite-features might not be working (like this one).

3

Thanks for ur valuable replay sir.
No. im not setup cron.php. Can u please tell me how i setup tat settings.

4

Hi,
it’s a little bit different for each server, but a good approach is:

  • go to admin->scheduler (index.php?module=Schedulers&action=index)
  • at the bottom of the page is a text, like this one for linux:
In order to run SuiteCRM Schedulers, edit your web server user's crontab file with this command:
sudo crontab -e -u apache
... and add the following line to the crontab file:
*    *    *    *    *     cd /var/www/html/suite; php -f cron.php > /dev/null 2>&1

or like this one for windows servers:

In order to run the SuiteCRM schedulers, create a batch file to run using Windows Scheduled Tasks. The batch file should include the following commands:
cd /D C:\xampp\htdocs\suite
php.exe -f cron.php

These are quite useful instructions for each specific environment, you can directly copy them from your system (don’t copy them from here, it probably won’t work).

5

Thank you sir. i will try this

6

Hi,
i added command in crontab.

          • su daemon -s /bin/sh -c “cd /opt/bitnami/apps/suitecrm/htdocs; /opt/bitnami/php/bin/php -f cron.php > /dev/null 2>&1”

but still i have not receive mail.

7

As already written via PM:

If you go back the the schedulers, you should see one named like “report generation tasks”. Click on it.
Do you see anything in the “job log”?

8

Hi,
Job log for Report Generation task as follows,

Job Log
Job Log1086×594 33.4 KB

RunReport Generation Scheduled Tasks
RunReport Generation Scheduled Tasks903×545 21 KB

but i am not received any report mail. please instruct me. i did what u said already.(Cron.php)

In Admin>System Settings >View logs.

Fri Jun 12 05:09:02 2020 [15497][1][FATAL] Job a77907ca-ecba-4b70-9197-5ee30d849a74 (Run Report Generation Scheduled Tasks) failed in CRON run.

9

Before the log line you posted, is there anything else related? If not, in Admin > System settings put the ‘Log level’ to ERROR and maybe generates more information about it.