For our own company we are using SuiteCRM in combination with Microsoft Azure. So we are using the SAML Authentication to login in SuiteCRM with our Azure AD.
For most of the users this is working perfectly, but some of them get issues while logging in. Most of time the user can login, but sometimes this error appears.
AADSTS75011: Authentication method X509, MultiFactor by which the user
authenticated with the service doesn’t match requested authentication method
"Password, Protected Transport’.
The certificate is correct and most of the users are not getting this error. So I don’t have any idea how this is possible. Can it be possible that the user is logged in with fingerprint and SuiteCRM can’t handle that? and is there some workaround to prevent this error messsage?
I hope anyone can help us. We are using SuiteCRM version 7.12.8 by the way.