Retrieval of Unsubscribe mail

SuiteCRM Forum - English Language SuiteCRM General Discussion
1

Hello,

Is it possible to add mails to subscribe list which were unsubscribe during mail campaigning?

can anyone help on this.

2

Are you sure you want to do this? Your user opted out, and now you want to put him back in? I assume it’s an exceptional case.

I never tried doing this from the UI, but maybe you can delete the email, and then add it back again.

If that doesn’t work, you can try doing it from the database. It might be a boolean value in email_addresses table, or the “do not call” property in Contacts table, or perhaps something in the target lists (called prospects in the database).

3

Works…

Thanks.

4

Good! B-)

Which one worked? From the UI?

Or from the database? If so, please share details here. Thanks

5

From DB i didn’t tried with UI.

Simply Updated opt_out value from 1 to 0.

6

Hi,
If you open and edit that particular record in CRM (Like : Contact/Target/Lead - whatever you have added to your campaign target list) so you can see one checkbox for “Opted Out”. Once you un-check it so that particular email will be again available for campaigning.
Note : When someone clicks on unsubscribe from campaign so eventually it updates CRM record and make that particular email address as ‘Opted-Out’.

I hope it clarifies.

1 Like
7

yes thank you