Restore on new server from old back up

📦 Install & Upgrade Help
1

Hi all,

I had an old instance that I did a backup from cPanel - Zip file and I’m trying to install the custom modules from that instance on a new install of Suite.

I ran through some topics here, did a clean install, imported the database, imported custom/modules, uploads… have it so the instance will start and allow login fine, but Administrator page is coming up blank. I have done a url directly to do a repair and rebuild. I have confirmed file permissions. I do not see any php errors. Suite log errors do show a few potential issues such as a couple of failed mySql queries related to one of the custom modules and a Bean file does not exist related to an add on that I need to remove anyway.

Looking for suggestions on how to proceed. Should I remove any reference to the add on that I’m removing anyway but from a file level? Would a failed MySQL query some how cause admin page to not load? I was able to url directly into display modules and see the new modules and I am seeing a couple of AjaxUI parsing errors that are causing them to not load properly, but not sure where to go next on it.

Thank you,

2

If things that you can check:

  • check for the broken custom modules code.
  • Compatibility Matrix :: SuiteCRM Documentation
  • clear the cache (maybe by deleting the cache/themes folder)
  • check the add-ons that you have installed (you need to contact developer for them, if it causing an issue)
  • Check the log files and browser console for errors (you could change the log reporting level to get better understanding)
  • Also, make sure you are using correct config for database
  • You could temporary disable your custom logic hooks
3

Thank you for the response… You may have led me to finding the issue…
The instance I created on the new server is 7.14.x … the code was from 7.12.x … which while from a code perspective is pretty much the same… the php version changed from 7.xx to 8.xx between the two… likely causing at least some of my issues there… I’ll grab a copy of the 7.12 and reinstall and try from there.

4

Thank you! Sound like a plan. Let us know, how does it go. :upside_down_face: