Resolving Garbled Chinese Data Issue During CSV Import in SuiteCRM 8.8 Despite UTF-8 Settings"

📦 Install & Upgrade Help
1

I have installed SuiteCRM 8.8 and changed the “Default Character Set for Import/Export” in the locale settings to UTF-8. However, when I import customer information and upload a CSV template, the imported data appears garbled. I noticed that the encoding during the import process is still ISO-8859-1. How can I resolve this issue? The data is in Chinese, and I am from China. I really like your product and hope to get a solution. Thank you!

2

I think that you will find solution in this forum. You need to find it.

3

I think this can be set in the config file at public/legacy/config_override.php as
$sugar_config['default_export_charset'] = 'UTF-8'; OR $sugar_config[‘default_export_charset’] = ‘UTF-32’;` Can you try this if this works.

1 Like
4

You changed the defaults settings but your own settings might have an incorrect setting.
You should check your settings in your profile/Advanced

1 Like