Resend survey campaign to same targets

Davidgc · 13 March 2021 19:36

Hi all. How can I resend a survey campaign to the same target list?
I’ve created a target list and created the survey campaign successfully and also I’ve send the campaign correctly. All the targets receive the email. But I don’t know how to send again the campaign to the same tagets. Why do I need that? Beacause sometimes some contacts ask me to send the email again because they have miss the email or deleted it.
I’ve tried to ‘launch wizard’ and change the ‘marketing email name’ but it doesn’t work. SuiteCRM only sends emails to new targets but not to existing ones.

mcom · 24 March 2021 21:10

I don’t believe there’s anyway to send a campaign email again to the same email address without code customization. By design, SuiteCRM does it’s best to prevent this from ever happening. Although not part of SuiteCRM, our email server saves a copy of every email sent so I can do a search and send any message again. The ability to send a campaign type email again using the same identifier and email address from within SuiteCRM sounds like it would be a handy addition.

pgr · 25 March 2021 09:52

This is supposed to be possible with the “Marketing record” concept

One campaign —> Many “marketing records” (multiple “sendings”)

the concept is a bit “buried” under the new UI. But it’s there in one of the final steps of the wizard.

Davidgc · 25 March 2021 10:46

Hi @pgr,
as you said, ‘this is supposed’. I’ve tried changing the Marketing id, but SuiteCRM detects the previous emails accounts (whom the campaing was sent) and it doesn’t send the campaign to them again.

pgr · 25 March 2021 10:59

This is a really buggy area. The code is a mess.

But you can see that it is checking the marketing_id:

github.com

salesagility/SuiteCRM/blob/master/modules/EmailMan/EmailMan.php#L954


    }
}
if (isset($this->restricted_addresses[$lower_email_address])) {
    $this->set_as_sent($lower_email_address, true, null, null, 'blocked');
    return true;
}
//test for duplicate email address by marketing id.
$dup_query = "select id from campaign_log where more_information='" . $this->db->quote($module->email1) . "' and marketing_id='" . $this->marketing_id . "'";
$dup = $this->db->query($dup_query);
$dup_row = $this->db->fetchByAssoc($dup);
if (!empty($dup_row)) {
    //we have seen this email address before
    $this->set_as_sent($module->email1, true, null, null, 'blocked');
    return true;
}
//fetch email marketing.

… only maybe the UI isn’t correctly passing the new id into that place in the code.

If you have some technical skills, my advice is to work on a clever SQL query and clear up the status directly in the database (campaign_log table), so you can send again.