Hi-- I’m trying to find a way to have the closed cases reopened when a customer replies to an email. We do not use the Joomla Portal, but we do use the Workflows.
Any advice will be greatly appriciated!
Hi-- I’m trying to find a way to have the closed cases reopened when a customer replies to an email. We do not use the Joomla Portal, but we do use the Workflows.
Any advice will be greatly appriciated!
Admin -> AOP Settings.
There is an option there to set a from-to value when a case is updated.