Relationship between Lead and Meeting deleted (when adding Note to Meeting?)

💬 General Discussion
1

Hi,

we are using SuiteCRM for quite a long time already, and I’m also developing custom modules and so on.
Currently we are experiencing an issue with the Leads and Meetings module.
The problem: When editing a meeting (adding notes, changing status,…) the relationship meetings_leads will be set to 1. So it will no longer be displayed in the SubPanel of the Lead. The meeting can still be found through the Meetings ListView, but that’s inconvenient.
I once managed to reproduce the error, but only once. After I added a note to a meeting the relationship was deleted. This was also what our sales guy had been doing, after the meeting he adds a new note with a protocol of the meeting. After adding this, the relationship between the meeting and the lead disappeared.
I tried looking at the code and what could cause this, but I was not able to find an issue.
To also add: After I reproduced the error, I checked the log file and there was one fatal exception (‘Subpanel was not defined’). I’m not sure if this is related, there was no error on the productive system when it happened.

Has anyone else also experienced this issue?
As I said, I tried to reproduce it, but it only worked once. The other 10 times it worked without a problem. When I tried to reproduce it, I was not using the productive system where my colleague had the issue, but used a relatively fresh install with demo data.

Both of the time Version 7.11.10 was used.
Systems are running on Apache, one with MySQL the other one with MariaDB.

Thanks,
Lucas

2

Can you do an audit and check

  • do you have Workflows that could be interfering?

  • do you have Logic Hooks that could be interfering?

3

Have checked that, in both systems are no custom Workflows.
In one system are custom Logic hooks, but they are not related with the module Leads/Meeting/Notes. In the other one there are only the standard hooks.

But I will monitor this and check if it happens again.

4

Also check if your resource limits in php.ini are generous enough, maybe sometimes the process hangs.

memory_limit
max_execution_time

You can also run the first query in this post to check for overgrown tables: